Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Responsibilities:
- Develop new business opportunities and generate leads through prospecting and networking
- Conduct sales presentations and product demonstrations to potential clients
- Build and maintain strong relationships with existing clients through regular communication and account management
- Collaborate with the sales team to meet and exceed sales targets
- Stay up-to-date with industry trends and market conditions to identify new sales opportunities
- Utilize Salesforce or other CRM software to track sales activities and manage customer information
Skills:
- Proven experience in outside sales or business development, preferably in the technology industry
- Strong sales and negotiation skills with a track record of achieving or exceeding sales targets
- Excellent communication and interpersonal skills to effectively engage with clients
- Ability to understand technical products and services and effectively communicate their value proposition to potential customers
- Fluency in Spanish is a plus, as it will allow for effective communication with Spanish-speaking clients
As an Outside Sales Representative, you will play a crucial role in driving business growth by identifying new sales opportunities, building relationships with clients, and promoting our technology products. If you are a motivated individual with a passion for sales and technology, we invite you to join our team. We offer competitive compensation, including commission-based earnings, as well as opportunities for career advancement. Apply now to be part of our dynamic sales team!
Job Type: Full-time
Pay: $65,000.00 - $175,000.00 per year
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Work Location: Remote