Merchant Card Customer Service Manager jobs in Lorain, OH

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service
  • Flowerland Garden Centers Of Cleveland Inc
  • Avon, OH FULL_TIME
  • Assist customers, complete transactions and answer phones with the highest level of quality and efficiency to ensure the success of daily operations as well as the strategic goals of the Company.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

    Other duties may be assigned.

    • Maintain customer service goals and objectives on a consistent basis, making sure that each customer has a great experience every time they enter and leave the store.
    • Be kind and courteous to everyone at all times.
    • Direct customers to store areas of need and make sure they are comfortable before you leave them.
    • Demonstrate superior phone etiquette as outlined by the organization and direct calls appropriately.
    • Make sure all items leave building with proper processing.
    • Watch for potential theft.
    • Finalize all purchases/returns in a timely and accurate manner.
    • Answer questions customers may have about products and/or plants, and if necessary direct them to someone who can better answer the question.
    • Make sure each customer has all the necessary items to be successful in the garden.
    • Promote Petitti Rewards loyalty program.
    • Maintain proper pricing and clear signage.
    • Maintain a clean and straightened work area and sales floor at all times.
    • Stock and refill supplies in work area and stock and refill merchandise as needed.
    • Apply basic mathematical skills when necessary.
    • Notify Department Head of any problems with the POS system when scanning products or with any other inventory issue.
    • Attend daily huddles and store meetings.
    • Assist other departments when needed.
    • Maintain neat, professional appearance at all times, including personal appearance as outlined in the employee handbook.


    REQUIRED KNOWLEDGE

    • Knowledge of principles and processes for providing customer service. This includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledge of the Company’s Point of Sale (POS) system, basic Microsoft computer programs, Company e-mail and their capabilities.
    • General knowledge of products and plants.


    PHYSICAL DEMANDS

    Prolonged standing, walking, bending, lifting and climbing at various heights may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 19 Days Ago

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Driver Manager
  • CNP CAR SERVICE
  • LORAIN, OH FULL_TIME
  • CNP Car Service in Lorain, OH is looking for four driver managers to join our team. Our ideal candidate is a self-starter, punctual, and reliable.This is a 1099 Contracted Position. What this means is...
  • 16 Days Ago

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Greeting Card Merchandiser
  • Field Force Merchandising
  • WILLARD, OH TEMPORARY
  • Assignment description:Field Force Merchandising is currently seeking part time retail service merchandisers to maintain GREETING CARD displays once per month.Pay rate $17 per hour HIRING ASAPThis is ...
  • 5 Days Ago

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Greeting Card Merchandiser
  • Designer Greetings
  • Bellevue, OH PART_TIME
  • Part-Time Ongoing Merchandising WorkDesigner Greetings is looking for a *part-time* Retail Merchandiser to service the greeting card department in a local store.The duties include:Straightening produc...
  • 18 Days Ago

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Customer Service Rep
  • Domino's Franchise
  • Huron, OH FULL_TIME
  • Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representati...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bucyrus, OH FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Lorain, OH area

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Customer Experience Manager
  • Michaels Stores
  • Cleveland, OH
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsBeac...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Lorain, OH
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Lorain, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Lorain, OH
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

A
FT Customer Support Specialist - Work From Home>
  • APFusion
  • Lorain, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/27/2024 12:00:00 AM

T
Customer Service Representative/Sales Rep
  • The Liberty Company Insurance Brokers, Inc.
  • Parma, OH
  • Job Description Job Description Our Liberty family is growing every day! Our Partners at Saraniti Insurance are looking ...
  • 3/26/2024 12:00:00 AM

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Field Technical Service Specialist
  • Welbilt
  • Cleveland, OH
  • Job Description We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and cou...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Gunton Corporation
  • Cleveland, OH
  • Customer Service Representative Description **$16-$20 per hour based on experience!** Support customer satisfaction, gro...
  • 3/24/2024 12:00:00 AM

Lorain /ləˈreɪn/ is a city in Lorain County, Ohio, United States. The municipality is located in northeastern Ohio on Lake Erie, at the mouth of the Black River, approximately 30 miles west of Cleveland. As of the 2010 census, the city had a total population of 64,097, making it Ohio's tenth largest city, the third largest in Greater Cleveland, and the largest in Lorain County by population. The city is notable for its deindustrialized economy, formerly being home to the American Ship Building Company Lorain Yard, Ford Motor Company Lorain Assembly Plant, and United States Steel Corporation's...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$51,925 to $79,662
Lorain, Ohio area prices
were up 1.3% from a year ago