Merchant Card Customer Service Manager jobs in Lima, OH

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Card Service Representative
  • Richwood Bank
  • Richwood, OH FULL_TIME
  • Card Service Representative

    At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. 

    Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. 

    The Card Services representative will be responsible for knowing and understanding our card options for customers and managing the fraud presented. This position will maintain advanced knowledge of all card products we offer our customers while looking for opportunities within all of our products.

    Richwood Bank prides itself on unique culture and all team members should be active and engaged participants.

    Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!



    Essential Functions

    • Greets customers by phone and chat pleasantly and effectively
    • Educates customers how to gain the most potential from the current services they have, and recognize opportunities to cross promote more products and services that will benefit their life goals
    • Demonstrates knowledge of all accounts, products and services offered
    • Supports customers with all account and service needs that are capable via phone or chat
    • Manages and support card products for our customers while increasing strength of relationship through fraud management
    • Sets appointments with customers who may need to be physically present for banking needs
    • Communicates with teams and branches of appointments or customer follow up needs
    • Stays current on rates for CDs, savings IRAs and interest bearing checking
    • Listens to customer needs and recommend the best solutions to help them succeed
    • Assists team with miscellaneous office support as needed and when time allows
    • Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.

    Skills and Abilities

    • Excellent customer service skills
    • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
    • Mathematical skills
    • In-depth knowledge of our bank products and services
    • Work well under pressure and in a fast paced environment

    Education

    • High School Diploma or GED required, college preferred
    • 2 years banking experience preferred

    Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


  • 1 Month Ago

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Customer Service Representative
  • All Service Glass
  • Lima, OH FULL_TIME
  • At All Service Quality Glass, our vision is to be a company that provides 100 percent satisfaction, no matter what. At All Service Quality Glass, we like to say we are neighbors serving neighbors. The...
  • 8 Days Ago

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Commodity Merchant
  • Kalmbach Feeds Inc
  • Upper Sandusky, OH FULL_TIME
  • About the Role:The Commodity Merchant position at Kalmbach Feeds is an engaging position that allows an individual to have a real impact on the company’s bottom line. The position is in the corporate ...
  • 17 Days Ago

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Sales Representative in New Hampshire
  • Electronic Merchant Systems
  • Hampshire, OH FULL_TIME
  • Sales Account Representative in New Hampshire Are you ready to start a new career? Want to put your savvy sales skills to the test? Do you want to work with a company that will truly value your sellin...
  • 20 Days Ago

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Customer service
  • American Red Cross
  • Lima, OH FULL_TIME
  • Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red ...
  • 3 Days Ago

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Greeting Card Merchandiser
  • Field Force Merchandising
  • UPPER SANDUSKY, OH TEMPORARY
  • Assignment description:Field Force Merchandising is currently seeking part time retail service merchandisers to maintain GREETING CARD displays once per month.Pay rate $17 per hour HIRING ASAPThis is ...
  • 5 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Lima, OH area

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Customer Service Representative
  • CITIZENS NATIONAL BANK
  • Lima, OH
  • Job Description Job Description Job Title: Customer Service Representative Location: Lima, OH Status: Full Time FSLA Job...
  • 3/28/2024 12:00:00 AM

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Remote Online Survey Taker. Earn up to $25 per survey
  • Earn Haus
  • Lima, OH
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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PERSONAL LINES CUSTOMER SERVICE REPRESENTATIVE
  • Spherion
  • Lima, OH
  • Are you passionate about providing exceptional service and being a pivotal part of a thriving team? Look no further than...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker. Earn up to $25 per survey. - Remote
  • Earn Haus
  • Findlay, OH
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Remote Online Survey Taker. Earn up to $25 per survey
  • Earn Haus
  • Sidney, OH
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Sidney, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Support Center Supplies Specialist
  • PERRY proTECH
  • Lima, OH
  • Job Description Job Description Have you ever wanted to be an Employee Owner? We are looking for a motivated and results...
  • 3/27/2024 12:00:00 AM

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Full Time Parts Advisor
  • Tom Ahl Chrysler Dodge
  • Lima, OH
  • We are currently seeking a highly motivated, career-minded individual for an opening in the Tom Ahl parts department. Th...
  • 3/27/2024 12:00:00 AM

Lima (/ˈlaɪmə/ LY-mə) is a city in and the county seat of Allen County, Ohio, United States. The municipality is located in northwestern Ohio along Interstate 75 approximately 72 miles (116 km) north of Dayton and 78 miles (126 km) south-southwest of Toledo. As of the 2010 census, the city had a population of 38,771. It is the principal city of and is included in the Lima, Ohio metropolitan statistical area, which is included in the Lima–Van Wert–Wapakoneta, OH, combined statistical area. Lima was founded in 1831. The Lima Army Tank Plant, built in 1941, is the sole producer of the M1 Abrams....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,187 to $76,995
Lima, Ohio area prices
were up 1.3% from a year ago