Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Customer Service Representative (part time position)
Primary job role: Answering telephone, entering, and dispatching work orders. Processing of credit card payments, Entering non-credit card payments. Calling customers to reminder of services due. Call customer with past due balances. Other secretarial duties as needed.
Schedule: Flexiable schedule Monday-Friday. Hours will be between 7am-4:30pm
Benefits: None
Requirements:
· Professional Telephone Skills
· Strong oral and written communication skills
· Dependable
· Basic computer skills (word,excel, outlook, jobber)
Pay Range: $12-$15 Per hour. (Biweekly direct deposit)
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 4 – 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Clear All
0 Merchant Card Customer Service Manager jobs found in Lancaster, PA area