Merchant Card Customer Service Manager jobs in Lakewood, NJ

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.

Responsibilities:

• Communicate directly with customers, utilizing strategies to retain the business of existing customers
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Responsible for proper pipeline management within CRM tools
• Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
• Educate customers on the value of our services
• Lead retention efforts to maintain or increase volume retention across the portfolio

Required Qualifications:

• Minimum five-year customer service and or two years of retention experience
• Results-oriented self-starter with disciplined workflow practices
• Strong problem-solving and decision-making abilities
• Ability to isolate and overcome objections
• Ability to accomplish objectives during challenging customer interactions
• Comfortable managing email, Google Docs, and CRM system
• Empathy and patience
• Strong de-escalation ability

If you read all the way down here, you are most likely a great fit for the opportunity.

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Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Customer retention: 5 years (Required)
• Customer service: 5 years (Required)

Work Location: On the road