Merchant Card Customer Service Manager jobs in Kent, WA

Description

Who is COMC?

It's a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and fun to collect!

Job Description

COMC is seeking an accomplished Engineering Manager to join our Engineering team. Reporting to the Senior Engineering Manager, the Engineering Manager is responsible for supervising, guiding, and mentoring a team of developers, ensuring that they follow the standards and practices established by the CEO and the head of Technology, and providing first-line HR supervision and management of the engineers. The Engineering Manager will collaborate with Program Managers to plan, prioritize, and groom work for the team and to ensure that the work is delivered on time and according to standards.

Job Responsibilities

• Work with the head of Technology and other Engineering Managers to ensure consistency and adherence to standards across teams
• Build the team and hire as needs and budget dictate
• Coordinate the team’s efforts with other teams
• Collaborate with Program Management on the definition, planning, and delivery of work
• Check their team’s work for technical accuracy
• Provide coaching and mentoring to the team members
• Provide first-line HR management and supervision
• Provide regular status updates to the head of Technology on both the engineers and the work being done
• Uphold COMC values, quality standards, and exemplify C.A.R.D. culture.
• Be a willing and collaborative partner to support all areas of the organization.
• Maintains high level of confidentiality.
• Perform other duties as assigned.

Qualifications

Job Qualifications

• Demonstrated ability to lead a high-performing team in a very fast-paced environment (2 years)
• Solid understanding of software development practices and standards
• Experience with multiple development languages, platforms, and systems
• Excellent analytical and problem solving skills
• Experience with Agile methodologies
• Highly organized self-starter with the ability to work on multiple projects in a fast-paced collaborative environment
• Demonstrated strong and positive interpersonal talents; ability to interact with and influence people across disciplines and organizations
• Able to apply independent judgment to accomplish objectives

Additional Qualifications

• Excellent written and verbal communication skills.
• Knowledge of professional sporting industry (NBA, NFL, MLB etc.) is a plus.
• Knowledge of the trading card industry.

Work Location

• Preferred Location – Tacoma, WA
• Opportunity for Remote work – This is a hybrid position, working 2 – 3 days per week onsite.

Benefits Offerings

• A competitive salary
• Employer provided Free Medical, Base Dental and Vision plans
• Paid Time Off up to nearly 4 weeks per year
• 401 (K) Program with 100% Company Match
• Employer provided LTD and Life Insurance
• STD for employees outside of Washington State
• Employee discount on COMC.com
• Employee Assistance Program
• Legal Library Access

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed.

While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to perform tasks of delicate manual dexterity, handling small, fragile inventory with great precision and care. The position requires the ability to lift up to 20 lbs.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace were people from all walks of life are celebrated and supported. We strongly encourage all people; including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

Job Type: Full-time