Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
To be considered for this position, you must live in the KC Metro area.
Multi Service Fuel Card, a wholly-owned subsidiary of Shell USA, is located in Overland Park, Kansas, and is looking for customer-centric individuals. Do you like to solve problems for diverse customers, clients and merchants? You might be a perfect fit in our growing Customer Service team if you are coachable and enjoy providing timely, comprehensive and accurate solutions. We offer paid training and a friendly workplace with hybrid and rotating shifts.
Why you will love working at Multi Service Fuel Card:
Responsibilities:
Qualifications for ideal candidates:
Multi Service Fuel Card is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to fuelcard-hr@msfuelcard.com. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.