Merchant Card Customer Service Manager jobs in Jersey City, NJ

The Merchant Aviation workplace is a diverse, inclusive, and equitable workplace where every team member feels valued, respected and included, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability. We respect and recognize the importance of diverse life experiences, perspectives, backgrounds and heritages, and ensure that all voices are not just valued and heard but given an opportunity to grow and flourish.

We prioritize providing equal opportunity for employment and advancement for all our team members, leading with and maintaining an environment of respect, tolerance and equitable treatment for all and expecting all team members to embrace these values in workplace interactions.

The Air Service Development Manager will be responsible for:

Aviation development activities for MAv’s clients:

• • • • • Understand the competitive position of each airport through continuous competition benchmark, market monitoring and demand analysis;
        • Define, implement and monitor the Route Development (RD) strategy and roadmap for each airport;
        • Identify the right market opportunities which support the RD strategy and target the appropriate airlines/Tour Operator according to their network and commercial strategies (lead for all airports)
        • Prepare and present business cases towards airlines, tour operators or any relevant travel organization;
        • Together with the Head of Tourism development, identify key tourism players (tours operators, travel agents, governmental bodies) and key levers to increase inbound traffic;
        • Participate to traffic forecast studies
        • Be responsible for ASD of airports managed by Groupe ADP on the North America area
        • Support the Groupe ADP Americas office on some ad hoc analysis and projects

Business Development role:

• • • • • Identify and connect with potential clients, prepare proposal
        • Develop and update marketing material and offerin
        • Attend industry events and seek speaking opportunities

Support airport community aviation development action across the MAv-ADP Team:

• • • • • Support local Aviation Development activities and projects with ah-hoc studies or training;
        • Identify Aviation Development best practices and share knowledge and expertise with other Air Service Development teams within the Groupe

Contribute to tools and processes development:

• • • • • Build and maintain relevant dashboards, business cases automation, stimulation tools, travel demand reporting to deliver presentation and business cases on an industrial way and feed.

Desired experience:

• • • • • Engineering degree/Business school degree/MA/MSC
        • 3 to 5 years’ experience in the Airline/Airport industry or in relevant Marketing/Commercial position

Requirements and Key skills needed:

• • • • • Proficiency in MS Office, especially a deep proficiency of MS Excel and Power point
        • Ability to deliver commercial presentation and to wide audiences (up to C-level)
        • Analysis and data collection skills
        • Genuine interest in the airline and tourism industry
        • Aptitude in creative problem-solving
        • Fluent in English

Other:

• • • • • Regular domestic/International travel

• • • • Interested applicants are requested to submit a cover letter and resume to careers@merchantaviation.com. No phone calls please

Equal Opportunity Statement

The Merchant Aviation workplace is a diverse, inclusive, and equitable workplace where every team member feels valued, respected and included, whatever their gender, race, color, ethnicity, national origin, age, marital status, military status, gender identity or expression, genetic information, sexual orientation or identity, education, disability or any other category protected by federal, state and local laws We respect and recognize the importance of diverse life experiences, perspectives, backgrounds and heritages, and ensure that all voices are not just valued and heard but given an opportunity to grow and flourish. We prioritize providing equal opportunity for employment and advancement for all our team members, leading with- and maintaining an environment of respect, tolerance and equitable treatment for all and expecting all team members to embrace these values in workplace interactions.