Merchant Card Customer Service Manager jobs in Irving, TX
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
- American First Finance
-
Coppell, TX
FULL_TIME
-
***Onsite - Classes start 5/6/2024! Shift: Monday - Tuesday, Thursday - Saturday 9am - 6pm***
What makes an AFF Merchant Care Specialist (Customer Service Representative):
- Merchant Care Specialists serve as the contact point for our merchant partners for the day-to-day operations for financial solutions. We aid merchants by providing troubleshooting tips and walk-through next steps in our web portal to assist the customer in choosing American First Finance for their financial solution!
- Deliver a first-class customer experience that represents AFF’s Core Values!
- Someone who is passionate about personal and organizational success!
What we offer:
- Competitive Compensation!
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities:
- Assist merchants with questions regarding the merchant portal, troubleshooting, application assistance, rendering decisions, and anything else related to the support of our merchants during the finalization of the sale via telephone or chat support.
- Assist customers with questions regarding application assistance, rendering decisions, troubleshooting, and anything else related to the support of the customer during the application process and finalization of the sale via telephone or chat support.
- Assist merchants with facilitation of the underwriting process which includes how to use the merchant portal, quick review of customer information, decisions, and overall application to funding process.
- Maintain up to date knowledge of all regulation and compliance codes that American First Finance must follow. Participate in training on applicable laws, customer privacy laws, HR laws and protocols for communicating any non-compliance by anyone in the organization.
Qualifications:
- Onsite only
- Bilingual a plus (English & Spanish)
- Typing skills with proper grammar are needed
- Experience with strict adherence to company collections policies
- Polite, professional, and courteous communication skills
- Customer Service or Merchant Service a plus
- Associate degree or higher a plus!
- Reliable and predictable attendance
- 12 Days Ago
- American First Finance
-
Dallas, TX
FULL_TIME
- ***Onsite - Classes start 5/6/2024! Shift: Monday - Tuesday, Thursday - Saturday 9am - 6pm*** What makes an AFF Merchant Care Specialist (Customer Service Representative): Merchant Care Specialists se...
- 12 Days Ago
- Optix Merchant Group
-
Dallas, TX
FULL_TIME
- Optix Merchant Group is looking for a Sales Representative. In this role, you will be asked to proactively source new opportunities. You will be interacting with Merchants and Partners on behalf of ou...
- 22 Days Ago
- JPMC Candidate Experience page
-
Plano, TX
FULL_TIME
- We are seeking an Associate Business Manager to support the Merchant Services business; it is a full-time Plano, Texas based role in the Finance & Business Management organization. The successful cand...
- 23 Days Ago
- JPMorgan Chase
-
Plano, TX
FULL_TIME
- We are seeking an Associate Business Manager to support the Merchant Services business; it is a full-time Plano, Texas based role in the Finance & Business Management organization. The successful cand...
- 25 Days Ago
- Superior Service Pros
-
Irving, TX
FULL_TIME
- MUST READ BEFORE APPLYING: Hey ladies, this gig isn't just for the guys! Attention to detail, organizational prowess, knack for personal connections, a drive to win and an entrepreneurial spirit is al...
- 22 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Irving, TX area
- HireNetworks
-
Dallas, TX
- We are seeking an experienced Client Success Manager for our client based in Old East Dallas. This is a direct-hire posi...
- 4/26/2024 12:00:00 AM
- MCI Jobs
-
Dallas, TX
- POSITION OVERVIEW: MCI is seeking an experienced BPO Insurance Customer Services Manager experienced in Property and Cas...
- 4/26/2024 12:00:00 AM
- The Sydney Call Centre
-
Dallas, TX
- POSITION OVERVIEW: MCI is seeking an experienced BPO Insurance Customer Services Manager experienced in Property and Cas...
- 4/26/2024 12:00:00 AM
- AT&T
-
Dallas, TX
- **Job Description:** Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Te...
- 4/25/2024 12:00:00 AM
- Motorola Solutions
-
Allen, TX
- At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and ...
- 4/24/2024 12:00:00 AM
- Frank Recruitment Group
-
Grand Prairie, TX
- Join our team at Leather Solutions, a premier supplier in the aviation interiors industry. We specialize in providing hi...
- 4/23/2024 12:00:00 AM
- Innovative-IDM
-
Lewisville, TX
- Are you tired of the same old customer service gigs? Ready to dive into the exciting world of Industrial Automation, whe...
- 4/23/2024 12:00:00 AM
- Yourtalentside
-
Dallas, TX
- Ventas Varias ubicaciones **Customer Service Manager**Normalmente respondemos en un plazo de **dos semanas**Nuestro **Re...
- 4/22/2024 12:00:00 AM
About Irving, Texas
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