Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
We’re looking for a few good people.
Spectrum Card Company is hiring! We're on the lookout for a qualified Account Manager.
If you think you've got what it takes to provide: top-notch customer service, expert pre- and post-sales consultation, and stellar client relations, let us know.
The position is based in our San Ramon, California office.
Our employees take their job seriously - but also know how to have serious fun. Be ready for a relaxed yet demanding work environment. While we don't expect perfection, our employees are always expected to try their hardest, care about their work, think independently, and pretty much just apply common sense to every task they take on. In return, we will give you respect, a fun atmosphere, and a job you can feel good about. We believe strongly that loyalty is a two-way street.
"Work hard, Play Hard" may be a cliche - but it's an appropriate sentiment as to how we run our business.
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0 Merchant Card Customer Service Manager jobs found in Irvine, CA area