Merchant Card Customer Service Manager jobs in Idaho Falls, ID

At Beehive FCU, our common goal is to nurture our most valued asset: the friendships we have with our members. We are here to help--it's the only reason we exist. We believe we have the power to help our members with some of the most important, most difficult, and most rewarding endeavors in their lives.

Our success starts with creative and caring individuals who work together to bring superior service to our members. We hire only the best and brightest, give them a great place to work, and provide an excellent benefits package.

If you are someone who is passionate about helping people with real life needs, then Beehive FCU may be the place for you.

Beehive Federal Credit Union is seeking a full-time Assistant Card Manager to work in our Rexburg Administrative Office. This position assists in directing the daily operations of the Card Services department and balance card-related general ledgers. The position works 40 hours per week, Monday-Friday. The expected pay is $20.87 per hour, DOE.

Job Description

• Works closely with the card manager to train and monitor the card department; allocates resources to meet operational needs within the card department.
• Prepares and balances card-related reports and accounts. Manually posts corrections to members' accounts and general ledgers.
• Maintains and orders supplies for card-related equipment.
• Provides members with information and direction regarding their card status, requests, payments, and rights and obligations associated with the card; processes member requests for charge-backs according to established policy.
• Assigns credentials to employees for essential platforms.
• Performs other duties as assigned and performs all duties in compliance with the Bank Secrecy Act. Works at or attends community events as assigned. Strives in all that they do to enhance the member experience at BFCU, including actively engaging in needs-based cross-servicing.

Qualifications

• One year to two years of similar or related experience
• A two-year college degree, or job-specific skills acquired through an apprenticeship program.
• Must possess good communication skills. Must be trustworthy, accurate, and feel comfortable with multiple software and data processing systems.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Benefits

Full-time employee benefits include paid holidays; employer sponsored 401(k) retirement plan including 2% company match and 9% profit sharing; health, vision, and dental insurance with 95% employer paid premium and 65% employer paid premium for families; employer paid life insurance; plus the opportunity to work in an excellent team-oriented environment. You'll love working at Beehive!

Beehive Federal Credit Union is a member-owned, not-for-profit organization founded in 1960. Headquartered in Rexburg, Idaho, Beehive is a full-service credit union serving members and employees of The Church of Jesus Christ of Latter-day Saints nationwide. Branches are located in Rexburg, Rigby, Idaho Falls, and Meridian, Idaho. Beehive Federal Credit Union is an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Vets/Disability.