Merchant Card Customer Service Manager jobs in Hayward, CA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

C
Route Customer Service Manager
  • Compass Group Careers
  • Hayward, CA FULL_TIME
  • Canteen

    Position Title: CUSTOMER SERVICE MANAGER - SF BAY AREA

    Pay Grade: 13

    Salary: $66,500 - $70,000

    Other Forms of Compensation: company car, cell phone, laptop, bonus potential, free sandwiches, discounted snacks & beverages

    Growth. Opportunity. Excellence.

    Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

    Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

    Come grow with us. We are Canteen.

    Job Summary

    Key Responsibilities:

    • Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
    • Coordinate efforts to improve the customer retention and client experience at the point of sale.
    • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
    • Drive compliance to merchandising standards.
    • Assess performance by location through audit reports (Quarterly District Evaluations).
    • Customer facing route supervision

    Preferred Qualifications:

    • A Bachelor’s degree is preferred.
    • Excellent communication skills required.
    • Must be able to travel to client sites locally.
    • Must be passionate about providing world class service to our clients and customers.
    • Coffee / refreshment industry experience preferred.

    Apply to Canteen today!

    Canteen is a member of Compass Group USA

    Click here to Learn More about the Compass Story

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


    Applications are accepted on an ongoing basis.


    Canteen maintains a drug-free workplace.


    Associates a Canteen are offered many fantastic benefits.

    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Paid Time Off
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)


    Req ID: 1279569

  • 8 Days Ago

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Customer Service and Scheduling Manager
  • INEOS Composites
  • Dublin, CA FULL_TIME
  • INEOS Composites US LLCINEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products. Our products touch every aspect of modern life. I
  • 10 Days Ago

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Customer Service Account Manager
  • Sysco
  • Walnut Creek, CA FULL_TIME
  • The compensation range provided complies with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. BE...
  • 13 Days Ago

C
Route Customer Service Manager
  • Compass Group
  • Hayward, CA FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - SF BAY AREA Pay Grade: 13 Salary: $66,500 - $70,000Other Forms of Compensation: company car, cell phone, laptop, bonus potential, free sandwiches, di...
  • 1 Month Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Alameda, CA FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $18.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 10 Days Ago

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Entry Level Customer Service Manager
  • Invictus Marketing Solutions
  • Dublin, CA FULL_TIME
  • Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looki...
  • 12 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Hayward, CA area

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Customer Service Manager
  • Office Depot, Inc.
  • Vallejo, CA
  • **Customer Service Manager** Stores 117 Plaza Drive, Vallejo , CA Mar 1, 2022 53118 **Overview** At Office Depot and Off...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Foss
  • San Ramon, CA
  • Why FOSS FOSS develops innovative system solutions to ensure and improve food quality. Our mission is a more sustainable...
  • 3/28/2024 12:00:00 AM

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Senior Customer Success Manager
  • Populus
  • San Francisco, CA
  • Company Description Populus is a mission-driven company that is shaping the future of cities. Our platform empowers citi...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager (Manufacturing)
  • Gogcm
  • Union City, CA
  • **Customer Service Manager (Manufacturing)** Customer Service Union City, California Department **Customer Service** Min...
  • 3/27/2024 12:00:00 AM

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Customer Success Manager (Remote)
  • Suki
  • Redwood City, CA
  • What we want to accomplish and why we need you Suki is creating a new category in the health-tech space: the digital ass...
  • 3/27/2024 12:00:00 AM

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Customer Service Manager
  • Westamerica
  • San Rafael, CA
  • Location: **San Rafael** Westamerica is among the largest commercial banks headquartered in California. We are looking f...
  • 3/26/2024 12:00:00 AM

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Customer Service Manager
  • Mathnasium of Redwood City
  • Redwood City, CA
  • Job Description Job Description BECOME A LEADER - CHANGING LIVES THROUGH MATH. We are looking for passionate, friendly a...
  • 3/25/2024 12:00:00 AM

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Sr. Customer Success Manager
  • Skilljar
  • San Francisco, CA
  • Skilljar is seeking a Sr. Customer Success Manager to join our growing CS team! The Customer Success team at Skilljar st...
  • 3/24/2024 12:00:00 AM

Hayward (/ˈheɪwərd/; formerly Haywards, Haywards Station, and Haywood) is a city located in Alameda County, California in the East Bay subregion of the San Francisco Bay Area. With a 2014 population of 149,392, Hayward is the sixth largest city in the Bay Area and the third largest in Alameda County. Hayward was ranked as the 37th most populous municipality in California. It is included in the San Francisco–Oakland–Fremont Metropolitan Statistical Area by the US Census. It is located primarily between Castro Valley and Union City, and lies at the eastern terminus of the San Mateo–Hayward Bridg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$64,754 to $99,343
Hayward, California area prices
were up 4.5% from a year ago