Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
S&S Transport of Grand Forks is looking to add a Logistic Customer Service Manager to our logistics team! Prior brokerage or dispatching experience required.
Logistics Customer Service Managers are the master strategists of the shipping world. They are responsible for coordinating the shipping and receiving of supplies, goods, and foods. The goods and supplies Logistics Customer Service Managers deal with vary based on their industry of employment. The manufacturing and freight industries are their biggest employers. Logistics Customer Service Managers do most of their work from an office and within typical office hours, but their duties can include periodic visits to manufacturing sites and warehouses. Those who succeed in this position thrive on problem-solving and strategic thinking.
The role of Logistics Customer Service Manager is, in part, a supervisory position. Part of their duties includes making sure the employees involved in the shipping or receiving process perform their assigned tasks up to standard. Logistics Customer Service Managers may answer to the VP of logistics in a large company.
Logistics Customer Service Managers Duties and Responsibilities
Logistics Customer Service Managers are responsible for all the tasks related to moving goods from one place to another. We analyzed several Logistics Customer Service Managers job descriptions to come up with the following list of duties and responsibilities:
Determine the Size and Scope of Projects
Before any products go out or come in, Logistics Customer Service Managers must determine the size and scope of the project. They use their project management skills to determine the resources and labor necessary for a project, how much the project will cost, and how long it will take to complete.
Meet with Vendors to Work out Specifics
Logistics Customer Service Managers meet with suppliers or clients, depending on the project, to work out the specifics for delivery, such as price, quantity, what products are being delivered, and the timeframe for delivery.
Analyze Distribution Process and Make Improvement Suggestions as Necessary
Logistics Customer Service Managers help decision makers make better decisions through consistent analysis of the distribution process. This analysis is used to make strategic recommendations.
Prepare and Deliver Logistics Reports to Senior Decision Makers
The analysis mentioned above is presented to decision makers in the form of hard reports and visual presentations. This requires some public speaking skills and proficiency with PowerPoint.
Assign Employees Tasks Based on Project Needs
It is the responsibility of Logistics Customer Service Managers to determine the specific labor needed, to assign employees tasks, and make sure they understand how their task fits into the overall project.
Logistics Customer Service Managers Skills
Logistics Customer Service Managers need a unique blend of technical and soft skills to facilitate the shipping and receiving of supplies and projects. On the technical side, Logistics Customer Service Managers must be experts in the principles of logistics to make efficient decisions. They must also be familiar with project management strategies and software. An analytical mind, strong attention to detail, and the ability to prioritize tasks characterize Logistics Customer Service Managers. If you enjoy playing games of strategy, you’ll do well in this position. Employers look for the following skills:
Logistics Customer Service Managers Tools of the Trade
Logistics Customer Service Managers Education and Training
Most Logistics Customer Service Managers have a degree in logistics or supply chain management. Since this is partly a supervisory position, most who reach the level of Logistics Customer Service Managers have at least a bachelor’s degree. Coursework covers logistics technology, distribution channels, procurement, and business law. On-the-job training is provided by most employers. Individuals with job experience in related fields in lieu of a degree are encouraged to apply.
PHYSICAL DEMANDS
Benefits:
Competitive Pay with Annual Performance Based Increase Opportunities
Health Insurance (multiple plans, Zero Deductible Options for both Single and Family Plans)
Dental/Vision
Life Insurance
Paid Time Off with Accrual Starting on Day 1
Paid Holidays
401(k) with Company Match
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0 Merchant Card Customer Service Manager jobs found in Grand Forks, ND area