Merchant Card Customer Service Manager jobs in Grand Forks, ND

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Logistics Customer Service Manager
  • S & S TRANSPORT INC
  • Grand Forks, ND FULL_TIME
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    S&S Transport of Grand Forks is looking to add a Logistic Customer Service Manager to our logistics team! Prior brokerage or dispatching experience required.


    Logistics Customer Service Managers are the master strategists of the shipping world. They are responsible for coordinating the shipping and receiving of supplies, goods, and foods. The goods and supplies Logistics Customer Service Managers deal with vary based on their industry of employment. The manufacturing and freight industries are their biggest employers. Logistics Customer Service Managers do most of their work from an office and within typical office hours, but their duties can include periodic visits to manufacturing sites and warehouses. Those who succeed in this position thrive on problem-solving and strategic thinking.

    The role of Logistics Customer Service Manager is, in part, a supervisory position. Part of their duties includes making sure the employees involved in the shipping or receiving process perform their assigned tasks up to standard. Logistics Customer Service Managers may answer to the VP of logistics in a large company.

     Logistics Customer Service Managers Duties and Responsibilities

    Logistics Customer Service Managers are responsible for all the tasks related to moving goods from one place to another. We analyzed several Logistics Customer Service Managers job descriptions to come up with the following list of duties and responsibilities:

    Determine the Size and Scope of Projects

    Before any products go out or come in, Logistics Customer Service Managers must determine the size and scope of the project. They use their project management skills to determine the resources and labor necessary for a project, how much the project will cost, and how long it will take to complete.

    Meet with Vendors to Work out Specifics

    Logistics Customer Service Managers meet with suppliers or clients, depending on the project, to work out the specifics for delivery, such as price, quantity, what products are being delivered, and the timeframe for delivery.

    Analyze Distribution Process and Make Improvement Suggestions as Necessary

    Logistics Customer Service Managers help decision makers make better decisions through consistent analysis of the distribution process. This analysis is used to make strategic recommendations.

    Prepare and Deliver Logistics Reports to Senior Decision Makers

    The analysis mentioned above is presented to decision makers in the form of hard reports and visual presentations. This requires some public speaking skills and proficiency with PowerPoint.

    Assign Employees Tasks Based on Project Needs

    It is the responsibility of Logistics Customer Service Managers to determine the specific labor needed, to assign employees tasks, and make sure they understand how their task fits into the overall project.

    Logistics Customer Service Managers Skills

    Logistics Customer Service Managers need a unique blend of technical and soft skills to facilitate the shipping and receiving of supplies and projects. On the technical side, Logistics Customer Service Managers must be experts in the principles of logistics to make efficient decisions. They must also be familiar with project management strategies and software. An analytical mind, strong attention to detail, and the ability to prioritize tasks characterize Logistics Customer Service Managers. If you enjoy playing games of strategy, you’ll do well in this position. Employers look for the following skills:

    • Planning out shipping and receiving projects using knowledge of project management and proficiency in project management software
    • Meeting with suppliers and vendors to negotiate specific logistics details
    • Analyzing distribution data and suggesting improvements based on key performance indicators
    • Preparing and presenting reports to senior management to help with decision-making
    • Overseeing supply chain employees to ensure they perform project tasks up to standard

     

    Logistics Customer Service Managers Tools of the Trade

    • Project management software – Logistics Customer Service Managers use project management software to work out the size and scope of shipping projects.
    • Microsoft Office Suite – Microsoft Office Suite is used to analyze distribution data and create presentations.

     

    Logistics Customer Service Managers Education and Training

    Most Logistics Customer Service Managers have a degree in logistics or supply chain management. Since this is partly a supervisory position, most who reach the level of Logistics Customer Service Managers have at least a bachelor’s degree. Coursework covers logistics technology, distribution channels, procurement, and business law. On-the-job training is provided by most employers.  Individuals with job experience in related fields in lieu of a degree are encouraged to apply.

     

    PHYSICAL DEMANDS

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear; climb stairs. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

    Benefits:

    Competitive Pay with Annual Performance Based Increase Opportunities 

    Health Insurance (multiple plans, Zero Deductible Options for both Single and Family Plans)

    Dental/Vision

    Life Insurance

    Paid Time Off with Accrual Starting on Day 1

    Paid Holidays

    401(k) with Company Match

  • 2 Days Ago

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Customer Service Manager (m/w/d)
  • Edenred Deutschland GmbH
  • Munich, ND FULL_TIME
  • Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the wo...
  • 2 Months Ago

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Customer Service
  • Chick-fil-A
  • Grand Forks, ND FULL_TIME
  • As a Customer Service Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness at the front counter and dining roo...
  • 1 Month Ago

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Site Manager
  • Community Health Service Inc.
  • Grafton, ND FULL_TIME
  • CLASSIFICATION: EXEMPT REGULAR: FULL-TIME POSITION SUMMARY & FUNCTIONS: A site manager is responsible for all non-clinical aspects of day to day operations of the assigned Community Health Service Inc...
  • 2 Months Ago

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RGM (Revenue Growth Manager) Manager
  • NO31 MDLZ NO Service AS
  • Oslo, MN FULL_TIME
  • Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. In this role You will define an iPPA roadmap across all ...
  • 2 Months Ago

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Greeting Card Retail Merchandiser
  • Field Force Merchandising
  • Grand Forks, ND PART_TIME
  • Assignment description:Field Force Merchandising is currently seeking part time retail service merchandisers to maintain A GREETING CARD displays.1 Monthly service Pay rate $18 /per hour (Dependent on...
  • 15 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Grand Forks, ND area

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Multimedia Account Manager
  • Grey Search + Strategy
  • Grand Forks, ND
  • POSITION: MULTIMEDIA SALES MANAGER About the Company: Our client is a family-owned media and technology company that has...
  • 3/28/2024 12:00:00 AM

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Warehouse Supervisor Grand Forks FG
  • The Judge Group
  • Grand Forks, ND
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker. Earn up to $25 per survey. - Remote
  • Earn Haus
  • Grand Forks, ND
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Civil Engineering Project Manager - Municipal
  • Advanced Engineering & Environmental Services, Inc.
  • Grand Forks, ND
  • Position Description Project Manager - Civil Engineering | Grand Forks, ND AE2S has an exciting opportunity for individu...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Grand Forks, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • APFusion
  • Grand Forks, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Grand Forks, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Civil Engineer
  • Widseth Smith Nolting and Associates
  • Grand Forks, ND
  • Civil Engineer East Grand Forks, MN or Grand Forks, ND At Widseth, we have a diverse client base that includes over 60 r...
  • 3/26/2024 12:00:00 AM

Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$47,747 to $73,251
Grand Forks, North Dakota area prices
were up 0.8% from a year ago