Merchant Card Customer Service Manager jobs in Glendale, CA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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JDL - Merchant Service - Customer Representative
  • JD.com
  • City of Industry, CA FULL_TIME
  • Location: Fontana, CA/City of Industry, CA

    Job Type: Full-time Contractor Position (with possible conversion)

    Responsibilities

    1. Assisting with customer order placement (include but not limited to domestic and international orders etc.)
    2. Maintaining order status and providing customers with tracking updates as needed.
    3. Responding promptly to customer inquiries and concerns (especially for new onboarded customers)
    4. Following up with the other departments to ensure the service standards are being met (include but not limited to B2B team, warehouse operations, Account Managers, etc.)
    5. Manual operation is needed when certain functions are not supported by WMS/OMS.
    6. Helping with customers claims and following through the process
    7. Coordinating with Account Managers to generate all related paperwork and necessary information as needed.

    Qualifications

    1. Must have an associate degree, and bachelor’s degree is preferred.
    2. Intermediate MS office applications skills
    3. Strong attention to detail accuracy
    4. Ability to multi-task and to effectively adapt to changes and thrive in a stimulating, fast-pace work environment
    5. Excellent communication skills, innovative mind, Strong critical thinking
    6. Experience in data analysis, clean and process is a plus.
    7. Mandarin speaking is preferred.

    About JD.com

    JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

    About JD Logistics

    JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.

     

    JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.

     

  • 10 Days Ago

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DS Branch Manager
  • United Merchant Services
  • Los Angeles, CA FULL_TIME
  • Bluu Inc. currently seeking a Direct Sales Branch Manager for SF Bay Area. Job DescriptionResponsible for overall branch performance in accordance with company policy and procedures.Create and execute...
  • 1 Month Ago

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Account Manager - Merchant Services
  • Hankey Group External
  • Los Angeles, CA FULL_TIME
  • ACCOUNT MANAGER – MERCHANT SERVICES Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-year tra...
  • 20 Days Ago

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Merchant Relations Manager
  • Finturf
  • Glendale, CA FULL_TIME
  • Finturf is a dynamic point-of-sale company committed to revolutionizing the financing industry with innovative solutions. As we continue to expand our footprint, we are seeking a motivated and talente...
  • 1 Month Ago

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Senior Merchant Services Relationship Manager
  • Wells Fargo
  • EL SEGUNDO, CA FULL_TIME
  • At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace wh...
  • 22 Days Ago

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RISK AND UNDERWRITING MANAGER – MERCHANT SERVICES
  • Hankey Group External
  • Los Angeles, CA FULL_TIME
  • Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-year track record of being an innovator in t...
  • 10 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Glendale, CA area

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Customer Service Manager
  • Bank of the Pacific
  • Long Beach, CA
  • ** Customer Service Manager** **Job Category****:** Retail Banking **Requisition Number****:** CUSTO001029 Showing 1 loc...
  • 4/26/2024 12:00:00 AM

2
Customer Service Manager
  • 24 Seven Talent
  • Marina del Rey, CA
  • CLIENT OVERVIEW: We're searching for a dynamic team member to join a leading natural health and wellness organization in...
  • 4/25/2024 12:00:00 AM

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Customer Service Manager
  • Lever Middleware Test Company
  • Beverly Hills, CA
  • Over Seeing all CSR on a different projects with no more than 3 months on a project. Traveling is requiered. Must be Bi-...
  • 4/25/2024 12:00:00 AM

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Customer Service Manager
  • Fourth Floor
  • Los Angeles, CA
  • Our client, an apparel fashion brand is hiring for a Customer Service Manager! This temp to hire opportunity is seeking ...
  • 4/24/2024 12:00:00 AM

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Customer Service Manager
  • Gamechangersus
  • Los Angeles, CA
  • **Customer Service Manager****Posted: April 12th, 2021****Description****The Role**Reporting to the Customer Service Dir...
  • 4/24/2024 12:00:00 AM

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Senior Customer Service Manager - Marine Terminal Services
  • Kelly
  • Long Beach, CA
  • Senior Customer Service Manager - Marine Terminal ServicesKellyLong Beach, CA 90899posted 04/18/2024 More...front runner...
  • 4/24/2024 12:00:00 AM

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Order Processing / Customer Service Manager
  • Sagebrook Home
  • Commerce, CA
  • Position Summary: The Order Processor and Customer Service Manager will play a crucial role in overseeing all aspects of...
  • 4/23/2024 12:00:00 AM

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Entry Level Customer Service Manager
  • Origin Management, inc.
  • Thousand Oaks, CA
  • We are looking for creative, driven, and meticulous individuals with a passion for customer service, communications, adv...
  • 4/22/2024 12:00:00 AM

Glendale /ˈɡlɛndeɪl/ is a city in Los Angeles County, California, United States. Its estimated 2014 population was 200,167, making it the third-largest city in Los Angeles County and the 23rd-largest city in California. It is located about 8 mi (13 km) north of downtown Los Angeles. Glendale lies in the southeastern end of the San Fernando Valley, bisected by the Verdugo Mountains, and is a suburb in the Los Angeles metropolitan area. The city is bordered to the northwest by the Sun Valley and Tujunga neighborhoods of Los Angeles; to the northeast by La Cañada Flintridge and the unincorporated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$59,225 to $90,860
Glendale, California area prices
were up 3.2% from a year ago