Merchant Card Customer Service Manager jobs in Georgiana, AL

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Automotive Business Office Manager
  • Merchant Automotive Group
  • Selma, AL FULL_TIME
  • Automotive Office Manager - Essential Duties

    • Hires, trains, and supervises office personnel.
    • Analyzes and organizes office operations and procedures.
    • Prepares a complete financial statement monthly according to dealership guidelines and the manufacturer's format and time frame.
    • Controls all posted documents, including time records, vehicle deals, commissions additions, and changes to inventory.
    • Prepares daily bank deposit and cash reports.
    • Maintains an effective cash management system. Forecasts cash needs.
    • Controls petty cash amounts for the dealership and sales department.
    • Provides a timely daily operating control (DOC) and keeps the dealer/general manager informed about trends.
    • Reconciles select accounts monthly.
    • Approves adjustments to inventory and receivable accounts.
    • Ensures that all manufacturer accounts including warranty claims, rebates, interest, protection, and co-op advertising accounts are current and accurate.
    • Prints monthly journals, schedules, and general ledger. Closes month by processing accounting month-end.
    • Participates in the preparation of short and long-term forecasts.
    • Assists in completion of annual review/audit.
    • Ensures compliance with all government regulations.
    • Prepares payroll on a timely basis, posts payroll and maintains payroll records.
    • Prepares tax reports, tax deposits and tax returns in a timely, accurate manner.
    • Prepares employee health/life benefit payments.
    • Stays abreast of current factory incentives and codes deliveries on dealership computer system accordingly.
    • Administers charge-back program for late charges to inventory.
    • Prepares monthly floor plan report for use in commission calculations.
    • Prepares sales commission/chargeback detail reports.
    • Manages the payoff of vehicle floor plan and works with bank representatives.
    • Approves new charge accounts and oversees collection of past due accounts.
    • Compiles information and prepares reports as requested by management and/or dealer principal.
    • Controls keys to buildings and maintains log of keys issued to employees.
    • Cross-trains a qualified substitute.
    • Processes paperwork for new employees and terminations.
    • Keeps an updated file of all dealership job descriptions.
    • Maintains confidential employment files.
    • Maintains a professional appearance.
    • Attends managers meetings as requested.
    • Other tasks as assigned.

    Automotive Office Manager - Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Automotive Office Manager - Education and/or Experience

    • Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Two to four years related experience and/or training; or equivalent combination of education and experience.
    • Four to ten years related experience and/or training; or equivalent combination of education and experience.

    Automotive Office Manager - Language Skills

    • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
    • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
    • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
    • Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and/or boards of directors.

    Automotive Office Manager - Mathematical Skills

    • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

    Automotive Office Manager - Reasoning Ability

    • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
    • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Automotive Office Manager - Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Automotive Office Manager - Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Job Type: Full-time

    Pay: $52,000.00 - $63,381.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • Selma, AL 36703: Relocate before starting work (Required)

    Work Location: In person

  • 24 Days Ago

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Card
  • Designer Greetings
  • Goodwater, AL FULL_TIME
  • Part-Time Ongoing Merchandising Work Designer Greetings is looking for a *part-time* Retail Merchandiser to service the greeting card department in a local store. Our merchandisers are independent con...
  • 16 Days Ago

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Office Manager & Customer Service Representative
  • Allegiance Staffing
  • Jacksons Gap, AL FULL_TIME
  • A local Pest Control Company is seeking an Office Manager and Customer Service Representative to oversee and maintain the following responsibilities: Customer Service Representative to over 2,000 clie...
  • 21 Days Ago

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Customer Service
  • Pizza Hut#39543
  • SELMA, AL FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut#39543 at SELMA AL
  • 19 Days Ago

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Customer Service
  • Pizza Hut
  • Tallassee, AL FULL_TIME
  • Working at Pizza Hut is about making hungry people happy. Its about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face...
  • 19 Days Ago

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Customer service
  • Foundever
  • Montgomery, AL FULL_TIME
  • Apply today Montgomery Customer Service Roles Req ID# : 371089 Montgomery, Alabama, US Montgomery Customer Service Roles Customer Service Banking Customer Service Representative At Foundeverâ„¢, experie...
  • 24 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Georgiana, AL area

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Nurse Practitioner/Physician Assistant
  • Georgiana Health And Rehabilitation LLC
  • Georgiana, AL
  • GENERAL PURPOSE: The Nurse Practitioner is responsible for the care of a specified group of residents in collaboration w...
  • 3/28/2024 12:00:00 AM

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Assistant Store Manager
  • O'Reilly Auto Parts
  • Greenville, AL
  • The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and sto...
  • 3/28/2024 12:00:00 AM

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CASHIER (full-time & part-time opportunities)
  • Murphy Oil USA
  • Greenville, AL
  • Job Posting As one of the largest national gasoline and convenience retailers with more than 1,650 stores in 27 states, ...
  • 3/28/2024 12:00:00 AM

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Cook / Grill Operator
  • Waffle House, Inc.
  • Greenville, AL
  • At Waffle House, we are not in the food business. We are in the People Business and we are hiring immediately for full t...
  • 3/28/2024 12:00:00 AM

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Server / Wait Staff
  • Waffle House, Inc.
  • Greenville, AL
  • At Waffle House, we are not in the food business. We are in the People Business and we are hiring immediately for full t...
  • 3/28/2024 12:00:00 AM

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Licensed Practical Nurse | LPN | CORR (Per Diem)
  • Favorite Healthcare Staffing
  • Greenville, AL
  • Job DescriptionJob Description At Favorite Healthcare Staffing, we aspire to learn what excites you about being a nurse....
  • 3/28/2024 12:00:00 AM

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Retail Parts Pro
  • Advanceautoparts
  • Greenville, AL
  • Location: Location: Retail Parts Pro in Greenville, AL at Advance Auto Parts **Location:** 901 Fort Dale Road **Career D...
  • 3/28/2024 12:00:00 AM

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Food Service Associate
  • SunStop Stores
  • Elba, AL
  • Description: The Food Service Associate provides outrageous customer service through preparing and serving excellent foo...
  • 3/25/2024 12:00:00 AM

Georgiana is a town in Butler County, Alabama, United States. As of the 2010 census, the population of the town was 1,738. Georgiana is located in southern Butler County at 31°38'24.313" North, 86°44'21.991" West (31.640087, -86.739442). Interstate 65 passes to the northwest of the town, with access from exit 114 (State Route 106). U.S. Route 31 (Mobile Road) passes through the east side of the town, leading north 16 miles (26 km) to Greenville, the county seat. Via I-65, it is 58 miles (93 km) north to Montgomery, the state capital, and 110 miles (180 km) southwest to Mobile. According to the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$47,252 to $72,492
Georgiana, Alabama area prices
were up 1.3% from a year ago