Merchant Card Customer Service Manager jobs in Galveston, TX
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
General Manager
- NSM Merchant
-
Alvin, TX
FULL_TIME
-
Summary
Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.
Essential Duties and Responsibilities include the following. Other duties may be assigned. - Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including the Operations Manual and Team Member Handbook.
- Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.
- Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
- Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
- Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
Position Qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job. - Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
- Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).
- Developing Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths and development needs of team members and provides opportunities for growth.
- Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
- Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
- Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.
- Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Functional Skills - Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis
- Cash management skills
Education and/or Experience - High school diploma or GED
- Stable employment history
- Two years successful restaurant management or supervision experience with salary progression
Physical Demands. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.
Work Environment. While performing the duties of this job, the team member is required to work outdoors in various temperatures, ir a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
Additional Information - Must be 18 years of age or older
- Must have reliable transportation
- Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
- Ability to manage with no supervision
- Bilingual in certain markets
- Work with phones, computers, fax machines and copiers
- Exempt, salaried position
- Employment is contingent upon satisfactory results of a background check
- 1 Month Ago
Assistant Manager (FT)
- NSM Merchant
-
Alvin, TX
FULL_TIME
- SUMMARY Assist the General Manager in managing all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is ...
- 6 Days Ago
Customer Service Supervisor/Manager
- City of Lake Jackson
-
Jackson, TX
FULL_TIME
- BASIC FUNCTION: The Customer Service Supervisor oversees specific finance operations as assigned by the Finance Director, including the performance of full range of supervision for designated areas of...
- 10 Days Ago
Customer Service Manager
- Davis Air Conditioning & Heating, Inc
-
Angleton, TX
FULL_TIME
- Davis Air Conditioning & Heating, Inc. in Angleton, TX is looking for a full-time Customer Service Manager to lead our dynamic call center team and make a real impact. If you're a seasoned professiona...
- 1 Month Ago
Delivery Driver (PT)
- NSM Merchant
-
Alvin, TX
FULL_TIME
- SUMMARY Checks all products for accuracy against quality standards and deliver products to customers in a safe, courteous, and timely manner while working as part of a team. Support the restaurant by ...
- 1 Month Ago
Shift Leader
- NSM Merchant
-
Alvin, TX
FULL_TIME
- Summary Supervise shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other res...
- 1 Month Ago
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0 Merchant Card Customer Service Manager jobs found in Galveston, TX area
Analyzer Techncian, Senior (Refinery)
- HORIBA
-
Deer Park, TX
- Job Description Job Description HORIBA Process & Environmental is an industry leader in providing total solutions for pr...
- 4/23/2024 12:00:00 AM
Equipment Maintenance & Calibration Technician
- Pine
-
Deer Park, TX
- Job Description Job Description Purpose The Maintenace Equipment Technician's primary responsibility will be to maintain...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Primary Arms
-
Pearland, TX
- Job Description Job Description *This is not a remote position* Reports To Customer Service Manager Job Overview The Cus...
- 4/22/2024 12:00:00 AM
Process Analyzers Engineer
- Contech Control Services
-
Pasadena, TX
- Analyzer EngineerPosition Overview:Engineer & design analytical equipment systems for the petrochemical/refining industr...
- 4/22/2024 12:00:00 AM
Sales Associate
- HOT TOPIC
-
Friendswood, TX
- Get some, give back! We're looking for pop culture fanatics to help create the best experience for our customers. As a B...
- 4/22/2024 12:00:00 AM
Process Analyzers Engineer
- CONTECH CONTROL SERVICES
-
Pasadena, TX
- Analyzer Engineer Position Overview: Engineer & design analytical equipment systems for the petrochemical/refining indus...
- 4/21/2024 12:00:00 AM
RETAIL OFFICE MANAGER- CUSTOMER SERVICE
- Texasashley
-
Pasadena, TX
- ** RETAIL OFFICE MANAGER- CUSTOMER SERVICE** **Job Category****:** CUSTOMER SERVICE **Requisition Number****:** STORE060...
- 4/19/2024 12:00:00 AM
I & E Supervisor
- Clean Harbors
-
Deer Park, TX
- Health and Safety is our #1 priority and we live it 3-6-5! Competitive pay and benefits Comprehensive health benefits co...
- 8/21/2023 12:00:00 AM
About Galveston, Texas
The city of Galveston is situated on Galveston Island, a barrier island off the Texas Gulf coast near the mainland coast. Made up of mostly sand-sized particles and smaller amounts of finer mud sediments and larger gravel-sized sediments, the island is unstable, affected by water and weather, and can shift its boundaries through erosion.
The city is about 45 miles (72 km) southeast of downtown Houston. The island is oriented generally northeast-southwest, with the Gulf of Mexico on the east and south, West Bay on the west, and Galveston Bay on the north. The island's main access point from the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$53,058 to $81,399
Galveston, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago