Merchant Card Customer Service Manager jobs in Georgia

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, GA PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 8:00am-6:00 pm (EST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
    • Status - Part Time Regular or Temporary see details below:
    • Option 1: (16-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.  (10 days a month at minimum of 4 hour shifts for 40 hours per month) 
    • Option 3: Work 16 hours per week, must be available to work Mondays and Tuesdays.

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.  

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 16 Days Ago

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Customer Service Representative/Assistant Manager
  • SERVICE LOAN COMPANY
  • Conyers, GA FULL_TIME
  • Assistant Manager/Customer Service Representative Assistant Manager/Customer Service Job Description for Assistant Manager Classification: Nonexempt under the Fair Labor Standards Act Purpose: Assist ...
  • 25 Days Ago

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Customer Service Manager Refreshment Services
  • Five Star Food Service, Inc.
  • Tucker, GA FULL_TIME
  • The Customer Service Manager acts on behalf of the Company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division/Region. The CSM...
  • 7 Days Ago

A
Assistant Manager - Merchant's Walk
  • Athleta
  • Marietta, GA FULL_TIME
  • About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
  • 7 Days Ago

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Merchant
  • Pepsi Beverages Company
  • Gainesville, GA FULL_TIME
  • Great Pay. Great Benefits. Growth Opportunities. Rt. 306 Cumming / Dawsonville / West Gainesville Sunday- Thursday work week Target Pay of $59,990.00 Benefits Medical, vision and dental Company-provid...
  • 1 Month Ago

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Combat Vehicle Mechanic (SCA) Ft. Stewart
  • General Dynamics Land Systems Customer Service & Support Company
  • Fort Stewart, GA FULL_TIME
  • Combat Vehicle Mechanic (SCA)At General Dynamics Land Systems (GDLS) we put our Customers at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us...
  • 9 Days Ago

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

7
Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$51,587 to $79,142