Merchant Card Customer Service Manager jobs in Franklin, TN

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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CLUB Card Sales - Customer Service
  • Nashville Bass Pro Shops
  • Nashville, TN PART_TIME,FULL_TIME
  • POSITION SUMMARY:

    The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

    • Full-Time and Part-Time Openings

    ESSENTIAL FUNCTIONS:

    • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
    • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
    • Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
    • Demonstrates products to customers.
    • Remains knowledgeable of advertised sales.
    • Helps meet metric goals and objectives for self and store.
    • Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
    • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
    • Provides daily feedback and reports in a timely and accurate manner.
    • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
    • Provides service to all areas of the store based on business need.
    • ALL OTHER DUTIES AS ASSIGNED

    EXPERIENCE/QUALIFICATIONS:

    • Minimum Degree Required: High school diploma or equivalent experience
    • Experience: 0 to 2 Years of Experience

    KNOWLEDGE, SKILLS, AND ABILITY:

    • Excellent organization skills and attention to details.
    • Experience in a customer service environment.
    • Excellent verbal and written communication skills.
    • Adaptability to new processes and procedures.
    • Excellent self-motivation and initiative while unsupervised.

    TRAVEL REQUIREMENTS:

    • N/A

    PHYSICAL REQUIREMENTS:

    • Stand and/or walk during shift to assist customers on the sales floor, etc.
    • Hear well enough to constantly communicate with others to exchange information
    • Constantly repeat motions that may include the wrists, hands and/or fingers
    • Constantly assess the accuracy, neatness and thoroughness of work assigned
    • Light work that includes lifting and moving objects up to 20 pounds constantly
    • Occasionally ascend or descend ladders, stairs, step stools, etc
    • Occasionally work in noisy environments

    INDEPENDENT JUDGEMENT:

    • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

    Job Types: Full-time, Part-time

    Pay: $17.60 - $21.20 per hour

    Expected hours: 25 – 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Vision insurance

    Experience level:

    • Under 1 year

    Shift:

    • Evening shift
    • Morning shift

    Weekly day range:

    • Monday to Friday
    • Rotating weekends

    Ability to Relocate:

    • Nashville, TN 37214: Relocate before starting work (Required)

    Work Location: In person

  • 2 Days Ago

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Account Manager
  • CPI Card Group
  • Nashville, TN OTHER
  • Overview JOIN OUR TEAM! HERE ARE A FEW OF THE REASONS YOU WILL LOVE IT HERE Generous Time Off 100% Company paid coverage for Short- and Long-Term Disability Insurance Life Insurance Health Advocacy Em...
  • 19 Days Ago

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Client Success Manager
  • CPI Card Group
  • Nashville, TN OTHER
  • Overview JOIN OUR TEAM! HERE ARE A FEW OF THE REASONS YOU WILL LOVE IT HERE Generous Time Off 100% Company paid coverage for Short- and Long-Term Disability Insurance Life Insurance Health Advocacy Em...
  • 14 Days Ago

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Client Success Specialist - (Account Manager) Hybrid Schedule
  • CPI Card Group
  • Nashville, TN OTHER
  • Overview JOIN OUR TEAM! HERE ARE A FEW OF THE REASONS YOU WILL LOVE IT HERE Generous Time Off 100% Company paid coverage for Short- and Long-Term Disability Insurance Life Insurance Health Advocacy Em...
  • 1 Month Ago

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Customer Service Manager Refreshment Services
  • Five Star Food Service, Inc.
  • Nashville, TN FULL_TIME
  • The Customer Service Manager acts on behalf of the Company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division/Region. The CSM...
  • 6 Days Ago

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Service Technician, Compressor Technique-Mufreesboro, TN
  • Atlas Copco Compressors LLC -North America Customer Center
  • Murfreesboro, TN FULL_TIME
  • Service Technician, Compressor Technique-Mufreesboro, TN Functional area: Service Country: United States City: Murfreesboro Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, 2024 Pass...
  • 1 Month Ago

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0 Merchant Card Customer Service Manager jobs found in Franklin, TN area

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Commercial Lines Sr. Client Manager
  • Zander Insurance Agency
  • Nashville, TN
  • Job Description Job Description We are seeking a Commercial Lines Sr. Client Manager. The ideal candidate will have a st...
  • 3/28/2024 12:00:00 AM

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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Rentex Audio Visual & Computer Rentals
  • La Vergne, TN
  • Job Description Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company...
  • 3/27/2024 12:00:00 AM

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Customer Care Specialist
  • Rain Instant Pay
  • Nashville, TN
  • **Customer Care Specialist** at Rain Instant Pay Nashville, Tennessee, United States is a venture-backed fintech with a ...
  • 3/27/2024 12:00:00 AM

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Client Managing Partner - Healthcare & Pharma
  • Acxiom LLC
  • Nashville, TN
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 3/26/2024 12:00:00 AM

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Retail Store Manager - 4703805
  • Circle K Stores, Inc.
  • Murfreesboro, TN
  • The minimum qualifications for a Store Manager are:High School diploma or GED preferred. Experience in retail sales pref...
  • 3/26/2024 12:00:00 AM

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Consumer Engagement Manager -Nashville, TN
  • Monster Energy Company
  • Nashville, TN
  • The Consumer Engagement Manager is responsible for the management and execution of Monster Energy's brand portfolio samp...
  • 3/25/2024 12:00:00 AM

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PT Customer Service Leader>
  • Food Lion
  • Nashville, TN
  • Food Lion - USA-TN-Nashville-3636 Bell Rd [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: Oversee a...
  • 3/25/2024 12:00:00 AM

Franklin is a city in, and the county seat of, Williamson County, Tennessee, United States. About 21 miles (34 km) south of Nashville, it is one of the principal cities of the Nashville metropolitan area and Middle Tennessee. As of 2017, its estimated population was 78,321, and it is the seventh-largest city in Tennessee. Williamson County was primarily rural into the late 20th century, with an economy based on traditional commodity crops and livestock. In the 19th century, part of its economy (especially the cultivation of tobacco and hemp) depended on slavery, and after the American Civil Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$49,394 to $75,778
Franklin, Tennessee area prices
were up 1.3% from a year ago