Merchant Card Customer Service Manager jobs in Florence, SC

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Q
Dispatcher/Customer Service
  • Quality Towing and Service Center
  • Myrtle, SC FULL_TIME
  • We are seeking a Dispatcher/Customer Service Representative to join our team!

    Must be available all shifts - Background checks will be done.

    Responsibilities:

    • Communicating with tow truck operators to provide instructions on location of vehicles and other pertinent information
    • Organizing the dispatch schedule to ensure that all tow trucks are staffed with qualified drivers on time
    • Answer all incoming calls in a professional and courteous manner, using proper telephone etiquette
    • Schedule appointments for service requests, utilizing company software
    • Dispatch service vehicles to customer locations in an efficient and timely manner
    • Maintain updated knowledge of roadways, traffic conditions, and construction projects that may impact service times
    • Keep customers updated on estimated arrival times of service vehicles
    • Monitor service vehicles via GPS tracking system to ensure they remain on schedule
    • Notify customers of any changes in estimated arrival time
    • Resolve customer complaints in a prompt and satisfactory manner
    • Record all pertinent information from each call into company software
    • Generate daily reports detailing dispatched services

    ​Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Positive and professional demeanor
    • High school diploma or equivalent
    • Excellent communication and interpersonal skills
    • Ability to multitask, prioritize, and manage time effectively
    • Strong computer skills
    • Flexible schedule and availability

    Shifts:

    8am-4pm

    4pm-12am

    12am-8am

    Full time position/Part Time positions available

    Paid training

    Paid vacation

    Long-term, sustainable, and profitable growth and advancement opportunities

    Overtime Pay

    Bonus Pay

    Pay Raises

    Health Benefits

    Company open 24 hours per day, 7 days per week, 365 days per year

    Background Checks done

    If you are providing a resume to Indeed, please include your telephone number

    Apply in person ONLY at Quality Towing, 1657 Plaza Place, Myrtle Beach, SC 29577'
    '
    Work Remotely

    • No

    Job Type: Full-time

    Pay: $16.00 - $20.00 per hour

    Expected hours: No less than 40 per week

    Benefits:

    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Day shift
    • Holidays
    • Night shift
    • Overtime
    • Weekends as needed

    Work Location: In person

  • 12 Days Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • FLORENCE, SC FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • 19 Days Ago

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Customer Service/Office Manager
  • Piggly Wiggly
  • Surfside, SC FULL_TIME
  • We are looking for a competent Customer Service Office Office Manager to perform various administrative and clerical tasks to support our offices. You will be supervising a staff of Office Workers and...
  • Just Posted

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Customer Service Rep / Acct Manager
  • Dan L Tillman & Sons Inc
  • Cheraw, SC FULL_TIME
  • Benefits: 401(k) 401(k) matching Bonus based on performance Paid time off Profit sharing This position at Dan L Tillman and Sons is responsible for maintaining solid customer relationships by handling...
  • 18 Days Ago

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Customer Service Rep / Acct Manager
  • Dan L Tillman & Sons Inc
  • Cheraw, SC FULL_TIME
  • Benefits: 401(k) 401(k) matching Bonus based on performance Paid time off Profit sharing This position at Dan L Tillman and Sons is responsible for maintaining solid customer relationships by handling...
  • 1 Month Ago

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FT Assistant Manager Customer Service
  • Food Lion
  • Florence, SC FULL_TIME
  • Address: USA-SC-Florence-3208 East Palmetto Street Store Code: Store 00927 Front End (7216849) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serv...
  • 1 Month Ago

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0 Merchant Card Customer Service Manager jobs found in Florence, SC area

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Online Survey Taker. Earn up to $25 per survey. - Remote
  • Earn Haus
  • Florence, SC
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Valet Parking Attendant - Isle of Palms, SC
  • Parking Management Company
  • Effingham, SC
  • Job Details Job Location Isle of Palms SC - Isle of Palms, SC Position Type Full Time / Part Time Education Level None T...
  • 3/28/2024 12:00:00 AM

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Overnight Valet Parking Attendant - Isle of Palms, SC
  • Parking Management Company
  • Effingham, SC
  • Job Details Job Location Isle of Palms SC - Isle of Palms, SC Position Type Full Time / Part Time Education Level None T...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Hartsville, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Florence, SC
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Florence, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • SLB
  • Florence, SC
  • Customer Service Specialist Location: Florence, KY Mission: The Customer Service Specialist plays a pivotal role in proc...
  • 3/25/2024 12:00:00 AM

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Support Lead Part Time
  • Five Below
  • Sumter, SC
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

Florence /ˈflɒrəns/ is a city in, and the county seat of, Florence County, South Carolina, United States. It is probably best known for being the intersection of I-95 and I-20, and the eastern terminus of I-20. It is the county seat of Florence County and the primary city within the Florence metropolitan area. The area forms the core of the historical "Pee Dee" region of South Carolina, which includes the eight counties of northeastern South Carolina, along with sections of southeastern North Carolina. As of the 2010 census, the population of Florence was 37,056, and the estimated population i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$47,922 to $73,520
Florence, South Carolina area prices
were up 1.5% from a year ago