Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Join Merchant Industry, LLC as a Territory Manager and be part of our team shaping the future of sales talent in the merchant processing industry. We are seeking a dynamic and motivated individual with a proven track record in sales, strong communication skills, and a drive for business growth. In this role, you will be responsible for driving new business growth by selling new MID's and fostering relationships within our field sales team.
As a Territory Manager, you will have the opportunity to provide support and mentorship to up to 4 Merchant Account Specialists, with the potential to grow your team to 9 MAS's. You will play a key role in developing sales talent through comprehensive training programs and mentorship initiatives, helping your team excel and achieve success in the industry.
Compensation for this role includes a competitive base salary along with additional incentives for meeting sales quotas and producing approved MIDs. You will have the opportunity to earn a 5% override on approved MIDs from your MAS Reps for the first 12 months and a 20% override on your own deals, with the potential for long-term residual bonuses based on performance.
If you are a self-starter with a passion for sales and are ready to take your career to the next level, we want to hear from you. Join us at Merchant Industry, LLC and be part of a team dedicated to developing top sales talent and driving business growth in the merchant processing industry. Apply now to be part of this exciting opportunity for career advancement and professional development.
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