Merchant Card Customer Service Manager jobs in Evansville, IN

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Recently Added Merchant Card Customer Service Manager jobs

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Card Services Manager
  • Heritage Federal Credit Union
  • Newburgh, IN FULL_TIME
  • Start your career with Heritage Federal Credit Union!
    Are you seeking a fresh start or looking to embark on a new career path? If so, we have an opportunity waiting for you! Join our team at Heritage Federal Credit Union as a Card Services Manager and experience a dynamic and fulfilling career. It is a fun, caring environment, where what you do matters.
    The Card Services Manager manages the card services processes, features, and staff members within the card services department, providing supervision of day-to-day activities, as well as departmental projects.
    What you’ll do:
    • Assist with review and establishment of new and existing card products, features, and connections.
    • Incorporate identification of risk and implementation of risk mitigation as appropriate.
    • Maintain knowledge of relevant credit union systems and products for incorporation into projects.
    • Participate in coordination of activities from third party vendors for an efficient and member friendly process.
    • Make decisions within limits for risk acceptance within services overseen by cards.
    • Close monitoring and reporting on fraud activities, and creation of fraud rules as appropriate to protect the credit union while maintaining member experience.
    • Maintains detailed knowledge of systems, policies, and procedures related to card services.
    • Prepare regular reports for management, board, audit, or other necessary entities.
    • Provides leadership through effective objective setting and communication.
    Qualifications/Experience Required:
    • Associate degree in a business-related field or equivalent financial institution experience.
    • Thorough knowledge of card and payments rules and regulations.
    • Thorough knowledge of credit union electronic services (card services) policies, procedures, and products.
    • Three to five years’ previous electronic services experience preferred.
    • Three to five years of previous supervisory experience.
    • Excellent member service skills.
    • Strong interpersonal, leadership, and supervisory skills.
    • Good oral, written communication skills.
    About Heritage Federal Credit Union
    Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in; or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, and Harrison Counties in Indiana; and Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, and Crittenden Counties in Kentucky; and Lawrence, Wabash, White, Gallatin, and Hardin Counties in Illinois. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
    EOE
  • 9 Days Ago
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Customer service representative
  • Bud’s Plumbing Service Inc.
  • Evansville, IN FULL_TIME
  • Customer Service Representative and Technician Dispatcher Bud’s Plumbing is looking for an organized, efficient Customer Service Representative and Technician Dispatcher with an eye for detail and a h...
  • 2 Months Ago
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Customer Service Representative and Technician Dispatcher
  • Bud’s Plumbing Service Inc.
  • Evansville, IN FULL_TIME
  • Customer Service Representative and Technician DispatcherBud’s Plumbing is looking for an organized, efficient Customer Service Representative and Technician Dispatcher with an eye for detail and a hi...
  • 1 Month Ago
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Customer Advocate I
  • Health Care Service Corporation
  • Marion, IL FULL_TIME
  • At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning p...
  • 15 Days Ago
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Customer Service Representative
  • Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage
  • Marion, IL FULL_TIME
  • Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Loan Specialists to join our dynamic team! Our ideal candidate is a positive, coachable, and dependable ...
  • 9 Days Ago
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Customer Service
  • Pizza Hut
  • Tell, IN FULL_TIME
  • Working at Pizza Hut is about making hungry people happy. Its about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face...
  • 9 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Evansville, IN area

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Customer Experience Specialist (Advisor)
  • Best Buy
  • Evansville, IN
  • **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Over...
  • 4/12/2024 12:00:00 AM
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Patient Service Representative
  • Midwest Dental Group
  • Evansville, IN
  • X Patient Service Representative Position in Evansville, IN **Patient Service Representative Position in Evansville, IN*...
  • 4/12/2024 12:00:00 AM
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Alterations Customer Service Representative
  • Davids Bridal Inc.
  • Evansville, IN
  • **Alterations Customer Service Representative** NOW HIRING Location IN - Evansville Area Store Hourly Careers Category R...
  • 4/12/2024 12:00:00 AM
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Donation Attendant - 1st Ave
  • Evansville Goodwill Industries, Inc.
  • Evansville, IN
  • More than a job, a mission! When you support your organization through the generation of revenue, you are contributing t...
  • 4/12/2024 12:00:00 AM
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Donation Attendant - Henderson
  • Evansville Goodwill Industries, Inc.
  • Henderson, KY
  • More than a job, a mission! When you support your organization through the generation of revenue, you are contributing t...
  • 4/12/2024 12:00:00 AM
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The Senior Customer Care Specialist
  • OneMain Holdings, Inc.
  • Evansville, IN
  • **The Senior Customer Care Specialist** **Full Job Title:** The Senior Customer Care Specialist **Job Number:** R2202-29...
  • 4/11/2024 12:00:00 AM
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Customer Service Clerk
  • SRG Global, Inc.
  • Evansville, IN
  • * Customer Service Clerk **Customer Service Clerk** Share this Job **Description** **Customer Service Clerk** SRG Global...
  • 4/11/2024 12:00:00 AM
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FT Customer Service Agent - Work From Home>
  • Path-Arc
  • Henderson, KY
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement plan / Fle...
  • 4/11/2024 12:00:00 AM
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About Evansville, Indiana

Evansville is a city and the county seat of Vanderburgh County, Indiana, United States. The population was 117,429 at the 2010 census, making it the state's third-most populous city after Indianapolis and Fort Wayne, the largest city in Southern Indiana, and the 232nd-most populous city in the United States. It is the commercial, medical, and cultural hub of Southwestern Indiana and the Illinois-Indiana-Kentucky tri-state area, home to over 911,000 people. The 38th parallel crosses the north side of the city and is marked on Interstate 69. Situated on an oxbow in the Ohio River, the city is of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,399 to $77,321
Evansville, Indiana area prices
were up 1.3% from a year ago
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