Merchant Card Customer Service Manager jobs in Erie, PA

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

Qualifications

• Previous 1 year customer service or customer support experience preferred
• Previous 1 year call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
• Work hours - Shifts between 8:00am-6:00 pm (EST) ; Work Days - Mon-Fri
• Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
• Status - Part Time see details below:
• Option 1: (20-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
• Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.  (10 days a month at minimum of 4 hour shifts for 40 hours per month) 

Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.  

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

Hardware/Software Requirements:

• Processor: Intel® Core™ i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset
• • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ