Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description :
Candidates should reside in one of the following locations in Ohio to be considered : Ashland, Dover, Huron County, Loraine County, Medina County, New Philadelphia, Oberlin, Tuscarawas County, Wadsworth, Wayne County, Wooster
Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.
When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity .
Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve .
Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.
Come to learn, grow, and succeed while sharing your passion for making a difference .
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine !
WHAT YOU NEED TO KNOW (Job Overview) :
When you join our team you will be utilizing your healthcare and / or customer service skills to assist with every step of the blood collection process.
This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization.
To learn more about being a phlebotomist and the impact you can make in this position , watch this short video : rdcrss.org / lifesavingrole
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities) :
Standard Schedule :
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays .
Overnight travel may be required in some locations.
Schedule is provided 2-3 week in advance
Pay Information :
WHAT YOU NEED TO SUCCEED (Minimum Qualifications) :
in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
Basic computer skills are required . Must be proficient with Microsoft office applications.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications) :
BENEFITS FOR YOU :
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work .
Our comprehensive benefits help you in balancing home and work. With our resources and perks , you have amazing possibilities at the American Red Cross to advance the learn.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering.
You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents.
The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.
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Last updated : 2024-04-03
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