Merchant Card Customer Service Manager jobs in Edison, NJ

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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JDL - Merchant Service - Customer Specialist
  • JD.com
  • Edison, NJ FULL_TIME
  • Location: Piscataway, NJ / Perth Amboy, NJ / Edison, NJ

    Job Type: Full Time

    Responsibilities

    1. Assisting with customer order placement (include but not limited to domestic and international orders etc.)
    2. Maintaining order status and providing customers with tracking updates as needed.
    3. Responding promptly to customer inquiries and concerns (especially for new onboarded customers)
    4. Following up with the other departments to ensure the service standards are being met (include but not limited to B2B team, warehouse operations, Account Managers, etc.)
    5. Manual operation is needed when certain functions are not supported by WMS/OMS.
    6. Helping with customers claims and following through the process
    7. Coordinating with Account Managers to generate all related paperwork and necessary information as needed.

    Qualifications

    1. Must have an associate degree, and bachelor’s degree is preferred.
    2. Intermediate MS office applications skills
    3. Strong attention to detail accuracy
    4. Ability to multi-task and to effectively adapt to changes and thrive in a stimulating, fast-pace work environment
    5. Excellent communication skills, innovative mind, Strong critical thinking
    6. Experience in data analysis, clean and process is a plus.
    7. Mandarin speaking is preferred.

    About JD.com

    JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

    About JD Logistics

    JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.

     

    JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.

     

  • 9 Days Ago

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JD Logistics - Senior Account Manager - Merchant Service
  • JD.com
  • Perth Amboy, NJ FULL_TIME
  • Location: Perth Amboy, New Jersey Job Type: Full-time Job Description Responsibilities: Ensure successful on-boarding of new customers by coordinating with operations, planning, sales and other teams ...
  • 15 Days Ago

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Customer Retention Specialist
  • Slice Merchant Services
  • Long Branch, NJ FULL_TIME
  • Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions t...
  • 22 Days Ago

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Customer Retention Specialist
  • Slice Merchant Services
  • Holmdel, NJ FULL_TIME
  • Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions t...
  • 3 Days Ago

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Account Manager
  • Slice Merchant Services
  • Edison, NJ FULL_TIME
  • Job description Base Pay Commission Profit Sharing Performance Bonuses Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. S...
  • 22 Days Ago

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Account Manager
  • Slice Merchant Services
  • Linden, NJ FULL_TIME
  • Job description Base Pay Commission Profit Sharing Performance Bonuses Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. S...
  • 22 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Edison, NJ area

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Customer Service Manager
  • Skin Operating, LLC
  • New York, NY
  • Job Description Job Description Specific duties and expectations for Customer Service Manager: • Interface with Salespeo...
  • 3/28/2024 12:00:00 AM

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CUSTOMER SERVICE MANAGER
  • VALLI & VALLI USA INC
  • New York, NY
  • Job Description Job Description Job description Company Background Valli & Valli USA, a wholly-owned subsidiary of ASSA ...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Leap Brands
  • Boonton, NJ
  • Commission and Bonus Eligible - Upon Request Responsibilities include: Being the primary point of contact throughout the...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Forethought
  • New York, NY
  • Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoin...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Componentcontrol
  • Red Bank, NJ
  • ** Customer Service Manager** **Job Category****:** Operations **Requisition Number****:** CUSTO01511 Showing 1 location...
  • 3/25/2024 12:00:00 AM

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Customer Success Manager
  • LocalizeOS
  • New York, NY
  • Localize is looking for a Senior Customer Success Manager to join our rapidly growing NYC-based team to co-lead our B2B ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Rentex Audio Visual & Computer Rentals
  • Secaucus, NJ
  • Job Description Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company...
  • 3/24/2024 12:00:00 AM

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Customer Success Manager
  • Blooming Health
  • New York, NY
  • At Blooming Health, our mission is to power healthy aging-in-place for all. Our next generation engagement platform seam...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the township had a total area of 30.638 square miles (79.351 km2), including 29.940 square miles (77.543 km2) of land and 0.698 square miles (1.808 km2) of water (2.28%). Edison is on the east side of Raritan Valley (a line of communities in central New Jersey), along with Plainfield, and completely surrounds the borough of Metuchen, New Jersey, making it part of 21 pairs of "doughnut towns" in the state, where one municipality entirely surrounds another. The township borders East Brunswick Township, Highland Park, New Brunswick, Piscataway Townshi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$59,650 to $91,513
Edison, New Jersey area prices
were up 1.5% from a year ago