Merchant Card Customer Service Manager jobs in Delaware
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Credit Card Customer Service
- Discover Financial Services
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Newark, DE
OTHER
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Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in April of 2024
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)
10:00 AM - 11:00 AM MDT (Utah)
9:00 AM - 10:00 AM MST (Arizona)
Note: Shifts are Monday - Friday with weekends as assigned .
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Leverages 2 standard screens, verbatim scripts and procedures.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Bonus Points If You Have
H.S. Diploma or GED
1 years of Customer Service experience
#INDDFS
#ZRDFS
#Remote
#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) - 24 Days Ago
Credit Card Customer Service PM Shifts
- Discover Financial Services
-
Newark, DE
FULL_TIME
- Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
- 1 Day Ago
General Manager Card Business Unit
- JPMC Candidate Experience page
-
Wilmington, DE
FULL_TIME
- Job Summary: Chase Card Services (CCS) is seeking a senior level, executive director to lead a cobrand credit card portfolio and relationship with one of our newer co-brand partners. The role of Gener...
- 1 Month Ago
Customer Service Associate- Annual Reports
- CSC (Corporation Service Company)
-
Wilmington, DE
FULL_TIME
- Ready to change how business gets done? So are we. Customer Service Associate Wilmington, DE Monday - Friday If you’ve worked in the retail, hospitality, or restaurant industries, you know what it tak...
- 27 Days Ago
Card Brands and Partner Control Manager - Associate
- JPMorgan Chase
-
Wilmington, DE
FULL_TIME
- Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our co...
- 1 Day Ago
Manager, Credit Card Business Line Risk
- Ally Financial
-
Wilmington, DE
FULL_TIME
- At Ally, every individual is a risk manager. The Business Line Risk teams operate independently of functional teams within Ally Credit Card. We are looking for an experienced business line risk manage...
- 4 Days Ago
Merchant Card Customer Service Manager jobs at Popular Companies
Customer Service Manager
- Pavilions Store (101 & Indian Bend)
-
Scottsdale, AZ
- 8959 E Talking Stick Way Scottsdale Arizona, 85250, +1 (480) 3987643 Position Description: Responsible for the oversight...
- 4/18/2024 12:00:00 AM
Customer Service Manager
- Grandview Store (59th Ave & Camelback)
-
Glendale, AZ
- 5836 W Camelback Rd Glendale Arizona, 85301, +1 (602) 2163931 Offered Pay: $17/hr., Position Description: Responsible fo...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Cactus Store (Cactus & 32nd St)
-
Phoenix, AZ
- 12010 N 32nd St Phoenix Arizona, 85032, +1 (602) 4934705 Position Description: Responsible for the oversight, leadership...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Pinnacle Peak Store (39th Dr & Pinnacle Peak)
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Glendale, AZ
- 23425 North 39th Drive, Suite 101 Glendale Arizona, 85310, +1 (602) 2163904 Position Description: Responsible for the ov...
- 4/15/2024 12:00:00 AM
Customer Service Manager
- Melrose Store (W. Indian School Rd. & S. 7th Ave)
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Phoenix, AZ
- 725 W. Indian School Phoenix Arizona, 85013, +1 (602) 2163911 Position Description: Responsible for the oversight, leade...
- 4/9/2024 12:00:00 AM
Customer Service Manager
- South Mountain Store (19th Ave & Baseline)
-
Phoenix, AZ
- 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
- 4/4/2024 12:00:00 AM
Customer Service Manager
- Palisades Store (Ftn Hills & Palisades)
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Fountain Hills, AZ
- 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
- 3/26/2024 12:00:00 AM
Customer Service Manager
- Anthem Store (Anthem, Arizona)
-
Anthem, AZ
- 43240 N. Black Canyon Highway Anthem Arizona, 85087, +1 (602) 2163920 Position Description: Responsible for the oversigh...
- 3/4/2024 12:00:00 AM
About Delaware
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$53,961 to $82,786