Merchant Card Customer Service Manager jobs in Cuyahoga Falls, OH

About the River Merchant

With a seasonal patio that overlooks the Cuyahoga River and a unique rustic gastropub vibe, The River Merchant is Kent's premier riverfront restaurant! We are Located at 911 North Mantua Street in Kent, Ohio, only a half-mile from downtown Kent. Our hours of operation are 11 AM to 9 PM (Sun–Thu) and 11 AM to 10 PM (Fri–Sat).

Summary of job posting

We are looking for an experienced manager (full-time or part-time) who is willing to contribute to our team goals, is calm under pressure, and who is dependable, diligent, attentive, and communicative. While we are searching for an experienced manager, we are adamant about continuing to train during and after hiring to work within our system.

Responsibilities

• Managing shifts while answering questions for staff and guests
• Working with staff members to ensure proper service to guests
• Assisting staff members and guests when they have issues that need resolved
• Properly filling out morning, mid shift, and end of night paperwork
• Check in with departments (kitchen, bar, etc.) and ensure tasks are completed\
• Ensuring proper opening and closing procedures to ensure restaurant success

Requirements

• Reliable transportation to/from the River Merchant (Kent, OH) (Required)
• 2-5 years of prior management experience (Required)
• High integrity with a great attendance record
• Able to learn and adapt to new environments
• Able to lift and carry up to 50 lb. climb ladders, and perform manual tasks
• Able to work in varying temperature conditions, particularly in the summer months
• Good communication skills, including the ability vocalize properly, listen effectively, and provide insightful feedback as needed

Shift duration availability (M–S)

• Morning shift: 8 hr (8-4PM)
• Night shift: 8 hr (4-11 or 12 PM)

Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00 - $22.00/hour.

About The River Merchant : The River Merchant in Kent, OH is looking for an individual to join our 29 person strong team. We are located on 911 North Mantua Street. Our ideal candidate is a self-starter, punctual, and reliable.

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