Merchant Card Customer Service Manager jobs in Columbia, SC

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service Rep
  • Sloan Appliance Service
  • Cayce, SC FULL_TIME
  • Job Summary:

    The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

    Supervisory Responsibilities:

    None

    Duties/Responsibilities:

    • Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the appropriate staff.
    • Ensures that appropriate actions are taken to resolve customers problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Answer phones, primarily customer incoming lines, and assist customers in setting up service calls, answering their questions, or directing their requests to the proper source.
    • Schedule the service call in accordance with established company procedures and advise customer of such. Ensure that each technician has/maintains a fully loaded schedule daily (if possible)
    • Create sales orders in computer system
    • Performs other related duties as assigned.

    Required Skills/Abilities:

    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.

    Education and Experience:

    • High school diploma or equivalent.
    • Customer service experience required.

    Physical Requirements:

    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

    Hours: 8 am-5 pm Monday through Friday

    Performance to be Measured by:

    • Customer Satisfaction
    • Telephone skill performance metrics
    • Other job specific metrics
  • 18 Days Ago

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Customer Service Manager
  • Jones Sales & Marketing Group
  • Columbia, SC FULL_TIME
  • Jones Sales & Marketing Group is actively seeking a Customer Service Manager to join our team. This administrative level position works directly with President and VP, requiring strong attention to de...
  • 17 Days Ago

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FT Assistant Manager Customer Service
  • Food Lion
  • Irmo, SC FULL_TIME
  • Address: USA-SC-Irmo-11107 Broad River Rd Store Code: Store 02653 Front End (7236021) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
  • Just Posted

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FT Assistant Manager Customer Service
  • Food Lion
  • Columbia, SC FULL_TIME
  • Address: USA-SC-Columbia-1013 Broad River Road Store Code: Store 01280 Front End (7220993) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve si...
  • 1 Day Ago

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FT Assistant Manager Customer Service
  • Food Lion
  • Camden, SC FULL_TIME
  • Address: USA-SC-Camden-2529 Broad Street Store Code: Store 00060 Front End (7205726) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 19...
  • 1 Day Ago

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FT Manager Customer Service (H)
  • Food Lion
  • West Columbia, SC FULL_TIME
  • Address: USA-SC-West Columbia-2916 Emmanuel Church Rd Store Code: Store 02254 Front End (7232254) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we s...
  • 1 Day Ago

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0 Merchant Card Customer Service Manager jobs found in Columbia, SC area

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Territory Manager - WA & OR
  • Hubbell Power Systems
  • Columbia, SC
  • Territory Manager - WA & OR Apply now Date: Feb 28, 2024 Location: Columbia, SC, US, 29210 Company: Hubbell Incorporated...
  • 3/28/2024 12:00:00 AM

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FT Manager Customer Service (H)
  • Food Lion
  • West Columbia, SC
  • Address: USA-SC-West Columbia-2916 Emmanuel Church Rd Store Code: Store 02254 Front End (7232254) Food Lion has been pro...
  • 3/27/2024 12:00:00 AM

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Sales Associate/Assistant Manager
  • Monkee's of Columbia
  • Columbia, SC
  • Job Description Job Description Monkee's of Columbia is hiring a full-time Sales Associate who can transition to an Assi...
  • 3/27/2024 12:00:00 AM

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PT Customer Service Leader>
  • Food Lion
  • Orangeburg, SC
  • Food Lion - USA-SC-Orangeburg-1370 Chestnut NE [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: Over...
  • 3/25/2024 12:00:00 AM

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PT Customer Service Leader>
  • Food Lion
  • Sumter, SC
  • Food Lion - USA-SC-Sumter-5700 Broad Street Ext [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: Ove...
  • 3/25/2024 12:00:00 AM

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PT Customer Lead>
  • Food Lion
  • Sumter, SC
  • Food Lion - USA-SC-Sumter-5700 Broad Street Ext [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: Ove...
  • 3/25/2024 12:00:00 AM

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Customer Success Representative (Manufacturing) - Columbia, SC
  • Shakespeare
  • Columbia, SC
  • Job Description Job Description SHAKESPEARE COMPANY LLC, a Jadex Inc. company, is a US-based manufacturer of both indust...
  • 3/25/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Careerbuilder
  • Columbia, SC
  • Broadridge Financial Solutions Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote) Columbia , Sout...
  • 3/24/2024 12:00:00 AM

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$49,264 to $75,579
Columbia, South Carolina area prices
were up 1.5% from a year ago