Merchant Card Customer Service Manager jobs in Cleveland, OH

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service & Support Specialist
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER
  • Job Details

    Level:    Entry
    Job Location:    Corporate Office - Cleveland, OH
    Position Type:    Full-Time/Part-Time
    Education Level:    High School Diploma
    Salary Range:    Undisclosed
    Travel Percentage:    No Travel
    Job Shift:    Day
    Job Category:    Customer Service

    Description

    Required Duties and Responsibilities:

    • Respond to incoming phone calls, emails and chat from EMS merchants
    • Provide your customer with an exceptional experience and drive client satisfaction
    • Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
    • Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

    Qualifications:

    • Passion for high levels of Customer Service
    • Desire to be a punctual team player
    • Attention to Detail
    • Basic aptitude for troubleshooting hardware, software and communication issues
    • Ability to navigate a computerized data entry system (training is provided)

     

    Job Benefits:

    • On the Job training program
    • Business casual dress code
    • Excellent location in Tower City
    • Medical, Dental and Vision insurance available after 90 days of employment
    • 401K program available after 180 days of employment

     


  • 1 Month Ago

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Merchant Underwriter
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER
  • Job Details Level: Experienced Job Location: Corporate Office - Cleveland, OH Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: None Job Shift: 1st S...
  • 3 Days Ago

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Strategic Account Merchant Manager
  • KeyBank
  • Cleveland, OH FULL_TIME
  • Location:127 Public Square - Cleveland, Ohio 44114About Key Bank Enterprise PaymentsEnterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading commercial card, merc...
  • 13 Days Ago

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DME Customer Service
  • Medical Service Company
  • Cleveland, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
  • 23 Days Ago

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Customer Service, CMN
  • Medical Service Company
  • Cleveland, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
  • 17 Days Ago

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Customer Service Manager
  • Hana Technologies, Inc.
  • Solon, OH FULL_TIME
  • Position Summary: The Customer Service Manager will: 1) Provide leadership and supervise a team of customer service representatives while managing the daily workflow to support Hana sales and business...
  • 25 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Cleveland, OH area

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Customer Experience Manager
  • Michaels Stores
  • Cleveland, OH
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsBeac...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager, Issuer Services
  • visa.no
  • Mentor, OH
  • **Customer Support Manager, Issuer Services** Client Services & Support Full-time Date: Job Number: REF38655J **Company ...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager, Issuer Services
  • Visa
  • Mentor, OH
  • **Customer Support Manager, Issuer Services** Client Services & Support Full-time Date: Job Number: REF38655J **Visa????...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative/Sales Rep
  • The Liberty Company Insurance Brokers, Inc.
  • Parma, OH
  • Job Description Job Description Our Liberty family is growing every day! Our Partners at Saraniti Insurance are looking ...
  • 3/26/2024 12:00:00 AM

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Customer Support Manager, Issuer Services
  • Visa Inc.
  • Mentor, OH
  • **Customer Support Manager, Issuer Services** Client Services & Support Full-time Date: Job Number: REF38655J **????** C...
  • 3/25/2024 12:00:00 AM

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Field Technical Service Specialist
  • Welbilt
  • Cleveland, OH
  • Job Description We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and cou...
  • 3/25/2024 12:00:00 AM

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Account Manager
  • Leomhann Enterprises
  • Cleveland, OH
  • Company Description Leomhann Enterprises is a dominant consulting firm founded and based in Cleveland, Ohio. Our experti...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Gunton Corporation
  • Cleveland, OH
  • Customer Service Representative Description **$16-$20 per hour based on experience!** Support customer satisfaction, gro...
  • 3/24/2024 12:00:00 AM

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,481 to $80,514
Cleveland, Ohio area prices
were up 1.6% from a year ago