Merchant Card Customer Service Manager jobs in Cincinnati, OH

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Merchant
  • Qurate Retail Group
  • West Chester, OH FULL_TIME
  • Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

    The Opportunity

    The Merchant’s primary responsibility is to develop and assort product to achieve financial and brand objectives.  You will merchandise across multiple channels to maximize sales, margins and inventory turnover while promoting our brand image and product quality.

    • You will be hybrid in the West Chester, Ohio location.

    Who We Are

    Since 1991, omni-channel retailer Frontgate has inspired its customers to enhance everyday living throughout the entire home with an assortment of stylish, high-quality and purposeful outdoor, interior, entertaining, and seasonal and holiday décor items. Frontgate is part of the Cornerstone brands - four interactive, aspirational home and apparel lifestyle brands that deliver inspirations that help customers enjoy, enhance and celebrate life.

    • You will report to our Senior Merchant.

    Your Impact

    • You will partner with the merchandise director to develop and implement our business strategies that maximize sales, margins and inventory productivity.
    • You will demonstrate understanding of how to maximize business strategies across catalog, ecommerce, and retail.
    • You will work with the planning team to develop buy plans insure product delivery.
    • You will conduct negotiations with vendors to establish the pricing including terms, freight, and return policies; product exclusivity agreements; the right to “first look” at new products; and to secure advertising allowances.
    • You will track the performance of each product via sales, profit, and return analysis thereby developing and recommending ongoing product strategies.

    What You Bring

    • 3-5 years buying and/or product development experience with success.
    • Bachelor’s Degree preferred in Marketing, Merchandising or related field or Associate’s Degree and equivalent experience.
    • You must be available for domestic and international travel.

    Remote work is not permitted in NYC at this time.

    #LI-AW1

    #LI-Hybrid

  • 11 Days Ago

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Sr Program Manager - Card Issuance
  • Citi
  • FLORENCE, KY OTHER
  • The Senior Program Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to...
  • 22 Days Ago

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Customer Service/Account Manager
  • Flex-Team
  • Walton, KY FULL_TIME
  • Lingo Staffing is currently looking to hire a Customer Service / Account Manager in Walton, Ky . Pay : $18.00-$20.00 / HR based on experience Hours : 7 : 30 am - 4 : 00 pm Monday through Friday Job Re...
  • 21 Days Ago

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Customer Service Manager
  • Wendy's
  • West Chester, OH FULL_TIME
  • Why Wendy's Families come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Leader. The stuff you want - like fun people, quality food, and a payche...
  • 25 Days Ago

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Yard and Customer Service Manager
  • TruStone Distributors
  • Cincinnati, OH FULL_TIME
  • The Yard manager will be responsible for the packaging and shipping of all orders and receiving of the natural Stone Material from suppliers. They will oversee all operations with the Stone yard and e...
  • 1 Day Ago

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Customer service manager
  • PrimeFlight Aviation Services
  • Hebron, KY FULL_TIME
  • Job Details Description INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and wor...
  • 4 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Cincinnati, OH area

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Commercial Lines (P&C) Customer Service Representative
  • Associated Insurance And Risk Management
  • Cincinnati, OH
  • We're growing and are looking to expand our Commercial Lines (P&C) CSR department! Outstanding career opportunity: for a...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Covington, KY
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Valet Parking Attendant - Cincinnati, OH
  • Parking Management Company
  • Cincinnati, OH
  • Job Details Job Location Cincinnati OH - Cincinnati, OH Position Type Full Time / Part Time Education Level None Travel ...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager - State Farm Agent Team Member
  • Bri Bosch - State Farm Agent
  • Mason, OH
  • Job Description Job Description ROLE DESCRIPTION: As a Customer Service Manager with Bri Johnson-Bosch State Farm Agency...
  • 3/27/2024 12:00:00 AM

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Energy Engineer II
  • Franklin Energy
  • Cincinnati, OH
  • COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the...
  • 3/26/2024 12:00:00 AM

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Floating Assistant Community Manager
  • Independence Realty Trust Inc.
  • Loveland, OH
  • The Floating Assistant Community Manager is responsible for building and maintaining strong relationships with the resid...
  • 3/24/2024 12:00:00 AM

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Customer Relations Advisor
  • School Outfitters
  • Cincinnati, OH
  • **Position:** Customer Relations Advisor **Location:** Cincinnati, OH **Job Id:** 337 **# of Openings:** 4 A regular Cin...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Alfasigma USA Inc.
  • Covington, KY
  • ** Customer Service Representative** **Job Category****:** Customer Service/Customer Service Management **Requisition Nu...
  • 3/24/2024 12:00:00 AM

Cincinnati (/ˌsɪnsɪˈnæti/ SIN-sih-NAT-ee) is a major city in the U.S. state of Ohio, and is the government seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line with Kentucky. The city drives the Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census making it Ohio's largest metropolitan area. With a population of 296,943, Cincinnati is the third-largest city in Ohio and 65th in the United States. Its metropolitan ar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$51,989 to $79,760
Cincinnati, Ohio area prices
were up 1.1% from a year ago