Merchant Card Customer Service Manager jobs in Charleston, WV

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

F
Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, WV PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 8:00am-6:00 pm (EST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
    • Status - Part Time see details below:
    • Option 1: (20-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.  (10 days a month at minimum of 4 hour shifts for 40 hours per month) 

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.  

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 23 Days Ago

S
Customer Service Specialist
  • Service Experts - Teays Valley
  • Hurricane, WV FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 3 Days Ago

C
Route Customer Service Manager
  • Compass Group Careers
  • Elkview, WV FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - ELKVIEW, WV Pay Grade: 13 Salary: $50,000 - $53,000Other Forms of Compensation: company car, company laptop, company cell phone, 10% bonus incentive ...
  • 21 Days Ago

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Route Customer Service Manager
  • Canteen
  • Elkview, WV FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - ELKVIEW, WV Pay Grade: 13 Salary: $50,000 - $53,000 Other Forms of Compensation: company car, company laptop, company cell phone, 10% bonus incentive...
  • 3 Days Ago

C
Route Customer Service Manager
  • Compass Group
  • Elkview, WV FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - ELKVIEW, WV Pay Grade: 13 Salary: $50,000 - $53,000Other Forms of Compensation: company car, company laptop, company cell phone, 10% bonus incentive ...
  • 13 Days Ago

P
Customer Service - Test Center Manager
  • Prometric
  • Charleston, WV FULL_TIME
  • ABOUT US: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions...
  • 23 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Charleston, WV area

E
Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Charleston, WV
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Saint Albans, WV
  • Drummond Financial Job Description: Our Customer Service Representatives are responsible for assisting potential borrowe...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist
  • United Bank Inc
  • Charleston, WV
  • **Location:** Charleston, WV, US, 25301 **Job Description** Our Customer Care Specialists are a key representative of Un...
  • 3/27/2024 12:00:00 AM

S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Saint Albans, WV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

C
Customer Service Representative - Seasonal (Remote)
  • Concentrix
  • Charleston, WV
  • Job Title: Customer Service Representative - Seasonal (Remote) Job Description **JOB DESCRIPTION** The Customer Service ...
  • 3/25/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Saint Albans, WV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

C
Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Careerbuilder
  • Charleston, WV
  • Broadridge Financial Solutions Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote) Charleston , We...
  • 3/24/2024 12:00:00 AM

A
Corrections- Operations Support Manager
  • Aramark
  • charleston, WV, WV
  • Job Description The Food Service Director is a management position responsible for developing and executing dining solut...
  • 2/21/2024 12:00:00 AM

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$48,427 to $74,295
Charleston, West Virginia area prices
were up 1.2% from a year ago