Merchant Card Customer Service Manager jobs in Boca Raton, FL

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service Dispatch Manager
  • Warrior Service Company LLC
  • Palm Springs, FL FULL_TIME
  • Warrior Services is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.

    Essential Duties and Responsibilities:

    • Manage assigned customer projects to ensure that project customer service level agreements are met; customer’s expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
    • Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
    • Ensure customer requests flow smoothly into and through the entire cycle
    • Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.
    • Performs and documents post-project reviews with assistance from operations management.
    • Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects.

    Qualifications:

    • Proven experience as an administrative assistant or office admin assistant
    • Proven experience working with Salesforce (required)
    • Field Service Dispatch Experience (required)
    • Knowledge of office management systems and procedures
    • Working knowledge of office equipment, like printers and fax machines
    • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
    • Excellent time management skills and the ability to prioritize work
    • Attention to detail and problem solving skills
    • Excellent written and verbal communication skills
    • Strong organizational skills with the ability to multi-task

    Education:

    • Bachelors in Business or related field

    Job Type: Full-time

    Pay: $50,000.00 - $65,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Parental leave
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Morning shift
    • No weekends

    Experience:

    • Customer service managemen: 2 years (Preferred)

    Ability to Relocate:

    • Palm Springs, FL 33406: Relocate before starting work (Required)

    Work Location: In person

  • 4 Days Ago

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Card Store Manager
  • Florida Sports Cards & Collectibles
  • Boca Raton, FL FULL_TIME,PART_TIME
  • Overview:We are seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for overseeing the daily operations of our retail store, ensuring...
  • 3 Days Ago

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Customer Service Representative
  • Warrior Service Company LLC
  • Beach, FL FULL_TIME
  • Job Summary: Our Amazing Customer Care Team provide patients (Veterans and retail customers) as well as VA Officials with courteous customer service in person, over the phone, or via emailing in. They...
  • Just Posted

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Customer Service Specialist
  • Service Experts - South Florida
  • Beach, FL FULL_TIME
  • Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the trai...
  • 15 Days Ago

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Customer Service Specialist
  • Service Experts - Admiral
  • Beach, FL FULL_TIME
  • Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the trai...
  • 1 Month Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • LAKE WORTH, FL FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • 23 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Boca Raton, FL area

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FT Customer service manager
  • Michaels Stores, Inc.
  • Fort Lauderdale, FL
  • Store - FT LAUD-FT LAUDERDALE, FL Deliver a customer centric shopping experience by managing and delivering effective fr...
  • 3/28/2024 12:00:00 AM

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Client Advocate / Customer Success Manager
  • Caperion Computing
  • Delray Beach, FL
  • This position is available immediately offering competitive pay based on skill level and experience. We are an establish...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • THE SHADE STORE
  • Pompano Beach, FL
  • Job Details Job Location Pompano Beach Main Building - POMPANO BEACH, FL Description ABOUT THE SHADE STORE At The Shade ...
  • 3/28/2024 12:00:00 AM

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Full Time Customer Experience Manager
  • Michaels Stores
  • Boca Raton, FL
  • Full Time Customer Experience Manager page is loaded **Full Time Customer Experience Manager** **Full Time Customer Expe...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager Part-Time
  • Michaels Stores, Inc.
  • West Palm Beach, FL
  • Store - PALM BEACH-ROYAL PALM BEACH, FL Deliver a customer centric shopping experience by managing and delivering effect...
  • 3/26/2024 12:00:00 AM

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Part Time CEM
  • Michaels Stores, Inc.
  • Hialeah, FL
  • Store - MIA-HIALEAH, FL Deliver a customer centric shopping experience by managing and delivering effective front-end op...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Delray Beach, FL
  • Store - PALM BEACH-DELRAY BEACH, FL Deliver a customer centric shopping experience by managing and delivering effective ...
  • 3/25/2024 12:00:00 AM

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Part Time Customer Experience Manager
  • Michaels Stores, Inc.
  • Delray Beach, FL
  • Store - PALM BEACH-DELRAY BEACH, FL Deliver a customer centric shopping experience by managing and delivering effective ...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has an area of 29.1 sq mi (75.4 km2), of which 27.2 sq mi (70.4 km2) of this is land and 1.9 sq mi (5.0 km2) of it (6.63%) is water. Boca Raton is a "principal city" (as defined by the Census Bureau) of the Miami metropolitan area. Approximately 1 sq mi is on the barrier island Deerfield Beach Island (DBI), also colloquially known as Deerfield Cay. Like other South Florida cities, Boca Raton has a water table that does not permit building basements, but there are several high points in the city, such as 4th Avenue which is aptly named "Hig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,326 to $80,277
Boca Raton, Florida area prices
were up 1.5% from a year ago