Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via direct and indirect customer inquiries. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service. The position requires a thorough knowledge of the bank’s services.
a. Answer customer inquiries (telephone and walk-ins)
b. Serve as a resource for the new account personnel
c. Conduct account research.
a. Understand and know how the system handles checking and savings accounts.
b. Have an understanding of the Bank’s products.
a. Serve as main point of reference for ATM and Debit Card fraud questions.
b. Review Case Tracker Reports and resolve outstanding issues
a. Serve as processor for selected ACH customers
b. Serve as back-up processor for other ACH customers
a. Receive daily cash letters into the bank and process as needed.
b. Oversee processing of morning notices for mailing or distribution.
c. Process daily return item files and send to Fed or receive from Fed.
d. Balance various files from branches prior to End of Day processing.
e. Fix any problems with the above batches.
f. Perform End of Day processing steps per checklist.
g. Send out daily cash letter to the Federal Reserve.
a. Answer requests for credit references
If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
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Experience level:
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Ability to Relocate:
Work Location: In person
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