Merchant Card Customer Service Manager jobs in Bloomington, IN

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service
  • The Peoples State Bank
  • Ellettsville, IN FULL_TIME
  • Job Overview:
    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via direct and indirect customer inquiries. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service. The position requires a thorough knowledge of the bank’s services.

    • 1. Customer Service

    a. Answer customer inquiries (telephone and walk-ins)

    b. Serve as a resource for the new account personnel

    c. Conduct account research.

    • 2. Product Knowledge.

    a. Understand and know how the system handles checking and savings accounts.

    b. Have an understanding of the Bank’s products.

    • 3. Outgoing Wire Transfers (Input or Verify) (Back-up)
    • 4. Incoming Wire Processing (Back-up)
    • 5. Debit Cards. (Fraud processing)

    a. Serve as main point of reference for ATM and Debit Card fraud questions.

    b. Review Case Tracker Reports and resolve outstanding issues

    • 6. ACH file processing

    a. Serve as processor for selected ACH customers

    b. Serve as back-up processor for other ACH customers

    • 7. Daily Processing (In rotation)

    a. Receive daily cash letters into the bank and process as needed.

    b. Oversee processing of morning notices for mailing or distribution.

    c. Process daily return item files and send to Fed or receive from Fed.

    d. Balance various files from branches prior to End of Day processing.

    e. Fix any problems with the above batches.

    f. Perform End of Day processing steps per checklist.

    g. Send out daily cash letter to the Federal Reserve.

    • 8. Correspondence / Research

    a. Answer requests for credit references

    • 9. Process Returned Mail
    • 10. Federal Reserve Adjustments
    • 11. Business Online – serve as backup resource
    • 12. Serve as a Backup for Customer Service II, III, IV and V.

    If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

    Job Type: Full-time

    Pay: From $17.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Referral program
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Call center
    • In-person

    Ability to Relocate:

    • Ellettsville, IN 47429: Relocate before starting work (Required)

    Work Location: In person

  • 6 Days Ago

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Accounting Office Manager
  • NATIONAL SALVAGE AND SERVICE CORPORATION
  • Bloomington, IN FULL_TIME
  • The accounting team is seeking to add an Accounting Office Manager to our existing team. If you thrive in a dynamic environment and interacting with a diverse group of people, this role will provide o...
  • 9 Days Ago

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Railroad Project Manager (Indiana)
  • NATIONAL SALVAGE AND SERVICE CORPORATION
  • Bloomington, IN FULL_TIME
  • Do you enjoy a good challenge while working in a fast-paced environment? Does gaining knowledge and experience while traveling in a regional area excite you? Then we have an opportunity for you. Natio...
  • 9 Days Ago

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Asbestos Project Manager
  • NATIONAL SALVAGE AND SERVICE CORPORATION
  • Bloomington, IN FULL_TIME
  • National Salvage & Service Corporation is a rapidly growing company, and we are seeking Seasoned Commercial Asbestos Project Manager. We offer consistent, Year-Round jobs with Competitive pay. If you ...
  • 9 Days Ago

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Railroad Project Manager (West Virginia)
  • NATIONAL SALVAGE AND SERVICE CORPORATION
  • Bloomington, IN FULL_TIME
  • Do you enjoy a good challenge while working in a fast-paced environment? Does gaining knowledge and experience while traveling in a regional area excite you? Then we have an opportunity for you. Natio...
  • 9 Days Ago

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Id card specialist
  • Magellan Health Services
  • Crane, IN FULL_TIME
  • Provides professional military personnel support services to the Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting Sy...
  • 1 Month Ago

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0 Merchant Card Customer Service Manager jobs found in Bloomington, IN area

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Customer Experience Manager
  • Cummins Inc.
  • Columbus, IN
  • Customer Experience Manager Columbus , Indiana The health and safety of our employees, customers, and communities is our...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Bloomington, IN
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Bloomington, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative/Warehouse Assistant -Copy-2
  • Habegger Corporation
  • Bloomington, IN
  • Customer Service Representative/Warehouse Assistant -Copy-2 **Customer Service Representative/Warehouse Assistant -Copy-...
  • 3/28/2024 12:00:00 AM

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Manager Customer Service
  • GEODIS Group
  • Greenwood, IN
  • ** Manager Customer Service** **Job Category****:** Operations **Requisition Number****:** MANAG020897 Showing 1 locatio...
  • 3/27/2024 12:00:00 AM

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Customer Service Represenative
  • 84 Lumber Company
  • Franklin, IN
  • Share: Requisition Number: 0783 25 001 Job Title: Customer Service Represenative City: Franklin State: IN Salary Range: ...
  • 3/27/2024 12:00:00 AM

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Personal Assistant
  • Cirradyn
  • Greenwood, IN
  • Job Description Job Description This is permanent part time position that starts with the home-management: - Housekeepin...
  • 3/26/2024 12:00:00 AM

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Valet Parking Attendant - Bloomington, IN
  • Parking Management Company
  • Bloomington, IN
  • Job Details Job Location Bloomington IN - Bloomington, IN Position Type Full Time / Part Time Education Level None Trave...
  • 3/26/2024 12:00:00 AM

Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington. The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$48,972 to $75,130
Bloomington, Indiana area prices
were up 1.3% from a year ago