Merchant Card Customer Service Manager jobs in Bethlehem, PA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

C
MANAGER CUSTOMER SERVICE
  • Compass Group
  • Allentown, PA FULL_TIME
  • Canteen

    Position Title: MANAGER-CUSTOMER SERVICE, ALLENTOWN, PA

    Salary: $60,000 annually, bonus eligible

    Other Forms of Compensation: Company Car, Gas Card

    Growth. Opportunity. Excellence.

    Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

    Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

    Come grow with us. We are Canteen.

    Job Summary

    Key Responsibilities:

    • Responsible for site visits and client retention
    • Assist branches with grand openings
    • Ensure we are compliant with local and national account standards; review corporate compliance reporting
    • Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
    • Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
    • Coordinate efforts to improve the customer retention and client experience at the point of sale
    • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
    • Drive compliance to merchandising standards
    • Assess performance by location through audit reports (Quarterly District Evaluations)
    • Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

    Preferred Qualifications:

    • A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
    • 3 years driving experience required.
    • Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
    • Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
    • Route management, retail and merchandising experience is preferred
    • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
    • Food & beverage experience
    • Excellent communication skills required
    • Must be able to travel to client sites
    • Must be passionate about providing world class service to our clients and customers
    • Must be able to lift 50 lbs. on a consistent basis.

    Apply to Canteen today!

    Canteen is a member of Compass Group USA

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


    Applications are accepted on an ongoing basis.


    Canteen maintains a drug-free workplace.


    Associates at Canteen are offered many fantastic benefits.

    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Paid Time Off
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)

    Req ID: 1277946

    Canteen

    Nichelle Miller

     

  • 1 Month Ago

Q
Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications...
  • Just Posted

S
Customer Service
  • SOLANO CONSULTANTS INSURANCE AGENCY
  • ALLENTOWN, PA FULL_TIME
  • Solano Consultants Insurance Group in Allentown, PA is looking for three Customer Service Specialists to join our newest 2nd location in the West of Allentown. We are located on 1146 Hamilton St Ste 1...
  • 21 Days Ago

G
Customer service and
  • Goldfish Swim School - Bethlehem
  • Bethlehem, PA FULL_TIME
  • Full Disclosure : We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements...
  • Just Posted

G
Customer service and
  • Goldfish Swim School
  • Bethlehem, PA FULL_TIME
  • Full Disclosure : We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements...
  • Just Posted

S
Customer Service
  • Smart Way America Realty
  • East Stroudsburg, PA FULL_TIME
  • We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communica...
  • 6 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Merchant Card Customer Service Manager jobs found in Bethlehem, PA area

K
Sales/Customer Service Administrator
  • Kooltronic, Inc
  • Pennington, NJ
  • Seeking an individual to fill the role of a Sales/Customer Service Administrator based at our corporate office in Pennin...
  • 4/23/2024 12:00:00 AM

L
Customer Support Manager
  • Leonardo
  • Philadelphia, PA
  • Come join Leonardo Helicopters and let your career take flight. Located in Southeastern Pennsylvania in Northeast Philad...
  • 4/22/2024 12:00:00 AM

C
Customer Experience Manager
  • Citywide Elevator Consulting
  • Bridgewater, NJ
  • Job Description Job Description At Citywide, we believe in creating memorable experiences that foster loyalty and satisf...
  • 4/22/2024 12:00:00 AM

M
Part Time CEM
  • Michaels Stores, Inc.
  • Bridgewater, NJ
  • Store - NWK-BRIDGEWATER, NJ Deliver a customer centric shopping experience by managing and delivering effective front-en...
  • 4/22/2024 12:00:00 AM

M
BD Water/Wastewater Client Manager
  • Metric Geo
  • Philadelphia, PA
  • Metric Geo are looking for a Lead for a fast-growing Engineering Consultancy in the Water/Wastewater Industry. They have...
  • 4/22/2024 12:00:00 AM

S
Customer Service Manager
  • Spectrum Staffing Services/HRStaffers Inc.
  • Bridgewater, NJ
  • RESPONSIBILITIES Set standards across the team and lead a customer centric approach Lead the team as one integrated team...
  • 4/20/2024 12:00:00 AM

J
Customer Service Manager
  • Julius Silvert, Inc
  • Philadelphia, PA
  • We are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manag...
  • 4/20/2024 12:00:00 AM

T
Senior Environmental Engineer, Air Quality
  • Trinity Consultants Engineering & EHS Workforce Solutions
  • Philadelphia, PA
  • Responsibilities: Provide support for ongoing environmental air compliance by ensuring controls, monitoring, record keep...
  • 4/20/2024 12:00:00 AM

Bethlehem is a city in Lehigh and Northampton counties in the Lehigh Valley region of the eastern portion of the U.S. state of Pennsylvania. As of the 2010 census, the city had a total population of 74,982, making it the seventh largest city in Pennsylvania, after Philadelphia, Pittsburgh, Allentown, Erie, Reading, and Scranton. Of this, 55,639 were in Northampton County, and 19,343 were in Lehigh County. Bethlehem lies in the center of the Lehigh Valley, a region of 731 sq mi (1,890 km2) that is home to more than 800,000 people. Together with Allentown and Easton, the Valley embraces the All...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$53,589 to $82,215
Bethlehem, Pennsylvania area prices
were up 1.5% from a year ago