Merchant Card Customer Service Manager jobs in Bergenfield, NJ

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Card Payments Operations Manager
  • Cross River
  • Fort Lee, NJ FULL_TIME
  • Who We Are

    Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

    We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

    What We're Looking For

    Cross River is seeking a Payment expert with deep understanding of banking operations, card payment systems, issuing and acquiring. The Manager, Card Payment Operations will be responsible for leading the team that is tasked with ensuring consistency with policies and procedures and will assist in ensuring compliance with changes in the Bank's strategy or LOBs. The candidate will also be responsible for assisting with the Bank's policies and procedures and will assist in ensuring compliance with changes in Federal Regulations.

    Responsibilities:

    • Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank Complies
    • Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business; sets forth a plan for managing the line of business and controlling its risks; and considers the operational integrity as it relates to the Bank's policies and procedures
    • Oversee the day-to-day operations of Third Party Agents' Merchant Monitoring Programs, including investigating merchant activity and analyzing various reports to identify trends or activity that require additional research to mitigate loss within the Third Party Agents' portfolio
    • Must have professional experience in the card payment industry and be familiar with, charge back, exception management, risk, and fraud detection
    • Expansive knowledge of e-commerce and retail card transactions, merchant billing methods, interchange, network fees, statement analysis, pricing models, analyzes card fraud loss data to identify trends and develops strategies to proactively minimize future exposures and losses
    • Manage team workload to ensure all incidents, issues and requests are prioritized, assigned, resolved and/or acted on in a timely manner; and ensure all incidents and issues have their root causes identified where possible
    • Able to manage ad hoc project task and meet deadlines on project timelines
    • Accurately assesses the impact of a critical/major incident, and provide communication for distribution to appropriate parties with solutions on how to resolve the incident
    • Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, ACH, wires, and ATM
    • Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
    • Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations

    Qualifications:

    • 5 years banking, risk, payment, and/or credit card industry experience including experience with Card Brand rules and regulations or risk management
    • Experience working with high risk merchant verticals and enhanced monitoring of higher risk merchant verticals preferred
    • Excellent interpersonal and customer service abilities
    • Ability to work effectively in a multi-task, high-volume environment
    • Able to manage ad hoc project task and meet deadlines on project timelines
    • Excellent organizational skills
    • Strong problem-solving skills
    • Ability to learn products /services and apply knowledge
    • Excellent oral and written communications skills
    • Ability to perform job functions accurately and with attention to detail
    • Maintain confidential customer and Bank information in a responsible and secure manner

    #LI-TP1

    #LI-Hybrid

    Salary Range: $75,000.00

    Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

    By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.

  • 22 Days Ago

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Product Manager, Card Issuing
  • Cross River
  • Fort Lee, NJ FULL_TIME
  • Who we are Cross River, a highly profitable and fast-growing FinTech infrastructure bank, is on a mission to build the infrastructure that propels access, inclusion, and the democratization of financi...
  • 11 Days Ago

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Customer Service Representative
  • Academy Service Group
  • Hackensack, NJ FULL_TIME
  • Academy Service Group is a facility management company that provides floor-to-ceiling support services, including pest control, cleaning, janitorial services, and facility maintenance. We offer custom...
  • 1 Month Ago

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Customer Service Manager
  • The Penguin Group
  • Ridgefield, NJ FULL_TIME
  • Job Summary: Seeking a dynamic and experienced Customer Service Manager to lead and oversee our customer service team. The ideal candidate will be responsible for managing a team of 40 customer servic...
  • 7 Days Ago

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Customer Service Manager-Medical Device
  • BIOTECH DENTAL
  • Englewood, NJ FULL_TIME
  • We are a fast-growing dental implant company looking for a smart, energetic Tech Support Representative to join our team. You will be the face, voice and spirit of our company, assisting doctors and l...
  • 25 Days Ago

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Customer Service-Self Storage Manager
  • Public Storage
  • Wallington, NJ FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $16.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 13 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Bergenfield, NJ area

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Customer Service Manager
  • Skin Operating, LLC
  • New York, NY
  • Job Description Job Description Specific duties and expectations for Customer Service Manager: • Interface with Salespeo...
  • 3/28/2024 12:00:00 AM

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CUSTOMER SERVICE MANAGER
  • VALLI & VALLI USA INC
  • New York, NY
  • Job Description Job Description Job description Company Background Valli & Valli USA, a wholly-owned subsidiary of ASSA ...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Forethought
  • New York, NY
  • Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoin...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Impact.com
  • New York, NY
  • Our Company: The Company: At impact.com our culture is our soul. We are passionate about our people, our technology, and...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Componentcontrol
  • Red Bank, NJ
  • ** Customer Service Manager** **Job Category****:** Operations **Requisition Number****:** CUSTO01511 Showing 1 location...
  • 3/25/2024 12:00:00 AM

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Customer Success Manager
  • LocalizeOS
  • New York, NY
  • Localize is looking for a Senior Customer Success Manager to join our rapidly growing NYC-based team to co-lead our B2B ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Rentex Audio Visual & Computer Rentals
  • Secaucus, NJ
  • Job Description Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company...
  • 3/24/2024 12:00:00 AM

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Customer Success Manager
  • Blooming Health
  • New York, NY
  • At Blooming Health, our mission is to power healthy aging-in-place for all. Our next generation engagement platform seam...
  • 3/24/2024 12:00:00 AM

Bergenfield is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,764, reflecting an increase of 517 (+2.0%) from the 26,247 counted in the 2000 Census, which had in turn increased by 1,789 (+7.3%) from the 24,458 counted in the 1990 Census. Bergenfield was formed on the basis of a referendum held on June 25, 1894, from portions of Englewood Township and Palisades Township.[21][22][23] The borough was formed during the "Boroughitis" phenomenon then sweeping through Bergen County, in which 26 boroughs were formed in the co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$61,245 to $93,960
Bergenfield, New Jersey area prices
were up 1.5% from a year ago