Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Who We Are
With more than 5,000 locations in 50 countries, Anytime Fitness offers the world’s largest 24-hour, secure access, fitness franchise with top notch strength-training and cardio equipment and private changing areas. Our friendly, professional staff is trained to help our members along their fitness journey, no matter how much support they need. We have the tools and guidance needed to help you succeed.
Position Summary
The Membership Manager will be responsible for all daily operations of their Anytime Fitness location. This position is responsible for the management and supervision of all support personnel, operating procedures, membership services & policies, and club promotions. The Membership Manager reports directly to the Regional Operations Manager.
Responsibilities
Professional Skills
Qualifications
Compensation