Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
GENERAL SUMMARY
The Society of American Foresters (SAF) is the national scientific and educational organization
representing the forestry profession in the United States. Founded in 1900 by Gifford Pinchot, it is the largest professional society for foresters and other forest management professionals and academics in the world. SAF’s mission is to advance sustainable management of forest resources through science, education, and technology; to enhance the competency of its members; to establish professional excellence; and to use our knowledge, skills, and conservation ethic to ensure the continued health, integrity, and use of forests to benefit society in perpetuity. More information about SAF is available at www.eforester.org
The Manager of Membership is responsible for the management and coordination of the membership renewal process and ensures the accuracy of our member records. This position is the first point of contact for all member questions and serves as a point of contact for SAF’s community platform as well. The Manager of Membership coordinates and implements member retention efforts with staff and state societies and is the staff liaison to the Committee on Professional Recognition. This position also manages national awards and our Fellows program. This individual will assist the Director of Membership’s work with other departments (publications, communications, education, accreditation, policy, state, and local associations) to help ensure a valuable member experience is being provided at all stages of the membership lifecycle.
Working in conjunction with external vendors, this individual will assist the Director of Membership with the execution of any new membership programs, services, or special events designed to raise the profile of membership in SAF throughout the natural resources and related association community. The Manager of Membership will report to the Director of Membership.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
Membership Recruitment, Retention, and Reporting:Technology:
Other:
Job Specifications:
Qualifications and Education Requirements:
Preferred Education/Skills:
REASONABLE ACCOMMODATION
SAF will provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability unless doing so would pose an undue hardship on the operation of the business. Telecommuting on an ad hoc basis is available following 90 days of successful employment.
EEO STATEMENT
SAF provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identification or genetics. In addition to federal law requirements, SAF complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfers, leaves of absence, compensation, and training.
SAF expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SAF’s employees to perform their job duties may result in discipline up to and including discharge.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.