Membership Manager jobs in Connecticut

Job Posting

Job Title: Membership Manager
Dept: Membership
Report to: Chief Executive Officer
Job Category: Full-time
Classification: Exempt

Summary of Position
The Membership Manager is a result driven management position responsible for membership
acquisition and retention initiatives, and for meeting or exceeding membership growth and
revenue targets. This role manages and maintains the accuracy and integrity of the membership
data within the Association Management System, including reporting, analysis, and overall data
management. The position provides oversight for Member Services including contact with
members and the fulfillment of membership benefits.

The incumbent must be a reliable and results-driven professional with an ability to solve
problems, see the “big picture” and the flexibility to make improvements to business processes
as needed. As a membership manager, the incumbent must also demonstrate excellent sales,
service, and communication skills as well as a positive, enthusiastic attitude for working with
members and staff in a collaborative, service environment.

Major Duties and Responsibilities

Membership Program: Develops measurable strategies and tactics to promote ARRL membership. Implements

membership campaigns and workflows for acquisition (prospect conversion), retention,
and renewal.

• Evaluates effectiveness of membership benefits and services, and engagement initiatives

• Develops an annual plan including membership forecasts, revenue and expense

• As assigned, serves as a staff liaison to Board-appointed membership activities.

Data Management, Reporting & Analysis:

• Develops, promotes, and documents best practices and policies associated with member

• Analyzes data and results, and identifies patterns of growth, target markets for

• Generates reports to measure results of membership campaigns, and overall membership

Collaborative Marketing Efforts: Works with the Marketing team to create membership collateral, campaign pieces, and

team and other business units to create unique initiatives to promote membership and to
elevate the membership experience, contributing to acquisition and retention activities.

• Coordinates with Field Services to develop and support effective field-based membership

• Manages membership onboarding, renewal and engagement processes, and related

• Works with the Marketing team to ensure members and prospective members can join,

• Coordinates membership recruiting activities across departments.
  

Membership Team Support: In partnership with the Assistant Member Services Manager, provides oversight for

front line member service (inbound and outbound sales calls), including guidance for
front desk, phone, and online communication to promote superior customer service.
Serves as a primary representative of the Membership Program daily.

• Regularly assesses and improves processes including application processing and routine

• Manages the fulfilment of membership benefits such as online access, subscriptions,

Expectations

• Contributes to creating positive energy in a collaborative team atmosphere, showing

• Meets or exceeds membership forecasts and revenue goals.
• Displays excellent organization, team building, and management skills.
• Conducts business in a professional manner both internally and externally.

Knowledge and Skills

Experience Five or more years of progressively responsible membership experience at an organization

and cordially with people on the phone and in person and the ability to write succinctly
and persuasively.

• A resourceful, adaptable, and emotionally mature individual, with good judgment and the

• Experience supervising support staff and volunteers.
• Excellent customer service skills and ability to develop strong relationships with

Education

• A college degree in a non-technical discipline (e.g., BBA, BA, or BFA), or in-depth

Interpersonal Skills

• Excellent leadership and management skills with the ability to work across multiple

• Outstanding verbal and written communications skills.
• Ability to foster sound relationships, internally and externally, to effectively motivate

and influence other with a significant level of diplomacy and trust.

Work Environment: Goal and deadline driven office in Newington, CT.
Some travel required.

To apply please submit your resume to Human Resources (hr@arrl.org)