Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
MEMBERSHIP DIRECTOR
REPRESENTS ESPORTA CULTURE WITH HIGH LEVEL OF PROFESSIONALISM
Passionate about Fitness
Believes and Understands everyone can/will benefit from Education & Accountability to receive results
Understand and exemplify all Esporta Cultural Acronyms
4 E's Characteristics
Provide 4 R's to increase revenue to increase Fitness & PT EFT dues billing/rollforward
Lead with ultimate image (professional grooming/uniform attire) for all staff to follow
Punctuality
Strong Ethics/Trust
TEAMWORK
Bring together all departments Fitness/PT/Operations to act as one team with great/effective communication
Coordinate daily Production meetings with OM/PM
Help guide all departments to hit/exceed 100% month goals with new daily adjusted goals
Focus to T-UP PT leaders 50-60% NME
Coordination with/support for Operations Managers/Staff
Customer Service Concierge
MARKETING GURU
Oversee all Fitness & PT marketing plans/execution daily
Inside club running UGP play execution
PT Super Six prospecting execution
Outside club marketing plan coordination with Fitness/PT Teams together
Lead the team to build Corporate Wellness relationships
SALES LEADER/MANAGER
Strong Management experience/performance driven
Drive Fitness VCLASS & PT Teams Success Reports/Shows production to hit/exceed goals
Hit club bonus to highest level over 100%
Build EFT to exceed FEB 2020 EFT billing/increase monthly reviewing 1/3/6/12 month trends
Understand DSR/QSR categories/#'s/trends
Set new daily/monthly adjusted unit/EFT goals
Lead by example running the Esporta sales process
Train Fitness Directors/Personal Training Managers and staff to follow/represent Esporta Culture & Sales process/chart
Help train front desk operations staff to enter guest info/TI info/data and handoff/transfer to Fitness staff
Keep Fitness & PT leaders and playbooks organized
Can present/sell PT
TO all tours/PT presentations when available
Sales training daily
Ensure effective ASP
Take full accountability for the club
COMPANY CAREER GROWTH ASPIRING TO BECOME A VICE-PRESIDENT
Develop future MSAs/Assistant Membership Directors/Personal Training Managers
Always be recruiting to find A players and take B players to the next level of accomplishment/performance
Conduct all final interviews to Find Talent, then Hire & Train Talent
Talent Scout/Team Builder/Servant Leader/Hungry but not greedy
Job Type: Full-time
Pay: $48,000.00 - $110,000.00 per year
Benefits:
Experience:
Ability to Relocate:
Work Location: In person