Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Summary Objective:
Membership Consultants are responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations under the management of the General Manager and the support of the Membership Team. Membership Consultants must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Most importantly, Membership Consultants must build rapport and lasting relationships with prospective and current members to maintain a referral base and retain members.
Essential Functions:
· Deliver the ultimate fitness experience to every member, every time
· Recruit and retain new club members
· Attain membership sales and revenue goals
· Acquire point of sale referrals from every new member
· Meet, greet, and work the floor during select times
Job Responsibilities:
· Accept membership inquiries and schedule appointments daily
· Conduct tours for scheduled appointments and prospects
· Complete all membership paperwork and daily reports in an accurate and timely manner
· Generate leads through in-club marketing and businesses within the community
· Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
· Track leads, appointments, and prospect interests in appropriate systems
· Market club to organizations and corporations
· Attend all required meetings and trainings
· Understand and follow employee standards of conduct and ethics
· Uphold club building, facilities, service, program, and emergency procedures
· Assume other duties as assigned
· Work morning, evening, and weekend shifts as necessary
Required Knowledge, Skills& Abilities:
· Excellent verbal and nonverbal communication skills
· Excellent listening skills
· Strong work ethic that includes punctuality, organization, and attention to detail
· Ability to maintain a friendly, enthusiastic, and positive attitude
· Outwardly facing professional appearance
· Confidence and desire to create new relationships quickly
· Willingness to work flexible hours
· Demonstrated selling skills, including cross-selling and upselling
· Ability to effectively enter and retrieve information from sales tracking systems
· Basic computer skills (MS Office, email, MS Windows)
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
Ability to Relocate:
Work Location: In person