Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Sanford-Springvale YMCA has served area families since 1940, offering a wide range of programs for all ages. As the communities we serve have evolved, our YMCA has grown to meet their needs through offering innovative programs and activities that promote the values of Caring, Honesty, Respect and Responsibility.
The Member Services Director is an integral part of the passionate leadership team committed to nurturing the potential of every child, adult and family. Paving the way for to have a positive impact throughout the communities we serve.
Job Title: Member Services Director
Department: Membership
Supervisor: CEO
Hours: 40 hours/week
Classification: Exempt
General Description:
It is the responsibility of the Members Services Director to manage the operations of the membership department. Duties include directing Welcome Center Associates, Marketing and Communications Specialist, Child Watch Services and ensuring member satisfaction, promotion, and retention.
Membership Essential Job Duties That Must Be Safely Performed With or Without Reasonable Accommodation:
1. Understand and perform all duties required of the Welcome Center Associates and Membership Service Associate.
2. Develop, implement, and manage strategies and campaigns for membership growth and retention.
3. Provide data and reports in support of ongoing and future planning.
4. Provide strong, supportive leadership and recruit, hire, train, and evaluate the staff of the membership department including Member Services Associates, Marketing & Communications Specialist and Child Watch Associates.
5. Responsible for scheduling staff during the hours of operation.
6. Meet with potential members to discuss interests, YMCA benefits and services, and the application process.
7. Develop and promote special events and in house member appreciation activities.
8. Respond to member needs and work to develop solutions to concerns and issues.
9. Respond to member comments via phone, email and social media.
10. Responding to, setting up and managing corporate memberships.
11. Responding to, setting up, and managing group memberships.
12. Promote membership by developing, producing, and distributing program information necessary to promote assigned programs in accordance with membership and marketing plans.
13. Professionally represent the Sanford-Springvale YMCA through relationships with other community organizations and businesses.
14. Approve and submit biweekly payroll to HR.
15. Assist with creation of annual budget for membership department
16. Responsible for monitoring and maintaining established revenue and expense for department.
17. Create monthly reports that detail membership statistics and trends.
18. Responsible for collecting and maintaining accurate accounting of accounts receivable.
19. Participate in staff meetings and at YMCA leadership meetings and trainings.
20. Hold regular in-house department staff meetings.
21. Perform all other duties as assigned.
Non-essential Job Duties:
1. Attend scheduled staff meetings.
Physical Demands/Hazards:
1. The position requires sitting, standing, walking, bending, pushing, and pulling.
2. The position requires contact with members, families, facility staff, and the general public.
3. The position requires use of a VDT (Visual Display Terminal).
4. The employee must regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
Required Job Skills:
1. Effective oral and written communication skills.
2. Cooperative demeanor with a teamwork philosophy.
3. Computer skills and working knowledge of Microsoft Word.
4. Ability to calculate figures and amounts such as discounts.
5. Ability to effectively present information and respond to questions from members, customers, and the general public.
6. Ability to maintain patience and a friendly composure when dealing with members.
Education/Experience:
1. Bachelor's degree in marketing, education, recreation, or equivalent.
2. Three or more years of related experience in membership and/or sales.
3. Must possess strong leadership and interpersonal skills as well as, written communication and public speaking skills.
4. Experience with staff supervision and knowledge of computers, including personal computer applications such as data base and word processing.
Job Type: Full-time
Pay: $44,000.00 - $50,000.00 per year
Benefits:
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Education:
Experience:
Work Location: In person