Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Reports to: Vice President of Engagement
Direct reports: N/A
Salary: $60,000 to $70,000
Location: Must live in Indiana. Remote work is permissible.
Status: Full-time, Exempt
Created: April 2024
Benefits
ABOUT INDIANA AFTERSCHOOL NETWORK
The Indiana Afterschool Network (IAN) wants every young person in Indiana to have the best chance at making a great life for themselves and a positive impact in their communities. We believe out-of-school time programming (i.e., before school, after school, and during the summer) can play a major role in that. For more than two decades, IAN has been committed to supporting the organizations that provide out-of-school time (OST) programming. Our commitment to those programs has included supports and resources that promote continuous program quality improvement, increasing families’ access to OST programming, and advocacy that help to shape the environments in which OST program providers serve. In short, we are committed to serving the program providers that directly serve Indiana youth.
POSITION SUMMARY
IAN’s Director of Membership is a member relations professional who is responsible for the leadership and growth of IAN’s membership program, which is comprised of the organizations that provide OST programming. Working collaboratively with cross-functional teams, the Director of Membership manages IAN’s membership program, building relationships with Indiana’s OST program providers and other partners to strengthen and grow membership, collects and analyzes member data to identify opportunities and strategies for improvement of the member program, and coordinates related marketing efforts.
LOCATION
The Director of Membership must live in Indiana.
IDEAL CANDIDATE
Customer-Oriented, Innovator, Relationship-Builder, Strategic Thinker, Troubleshooter
MAJOR RESPONSIBILITIES
Strategy
Member Relations
Program Management/Administration
Other duties as assigned.
DEMONSTRATED SKILLS & ABILITIES
QUALIFICATIONS