Membership Director jobs in Hawaii

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Specialist
  • UFC GYM
  • Waipahu, HI FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

     

    Lead Generation & Appointment Booking 

    • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member’s name and contact information.)
    • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.  These activities must translate into lead gathering. 
    • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company. 
    • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
     

    Guest Touring, Membership Presentations, & Personal Production 

    • Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%). 
    • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests. 
    • Ensure Personal Sales Room Financial goals are met or exceeded each month
    • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).  
    • Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
    • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement. 
     

    Customer Service 

    • Follow up with members that have enrolled to ensure we are exceeding expectations.
    • Provide the highest level of customer service possible when communicating and interacting with guests. 
    • Assist in maintaining a clean and operational facility.
    • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation. 
     

    Miscellaneous 

    • Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager. 
    • Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory. 
    • Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear. 
    • Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
     

     REQUIRED QUALIFICATIONS: 

     

    Knowledge, skills & abilities

    • In-depth knowledge of sales practices and techniques.
    • General understanding of Fitness Industry.
    • Ability to work with computers. 
    • Must have good interpersonal communication skills.
    • Excellent customer service skills
    • Independent, self-starter with strong organizational skills.
    • Must be a team player
     

    Minimum certifications/educational level:

    • High school degree or GED required.
    • Must complete company sales training and orientation program.
     

    Minimum experience:

    • 1-2 years sales experience preferred.
     

     
  • Just Posted

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Membership Specialist
  • UFC GYM
  • Hilo, HI FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is res...
  • Just Posted

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Membership Specialist
  • UFC GYM
  • Mililani, HI FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is res...
  • Just Posted

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Membership Specialist
  • UFC GYM
  • Kailua, HI FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is re...
  • 1 Day Ago

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Membership clerk
  • Costco Wholesale Corp.
  • Lihue, HI FULL_TIME
  • Costco Wholesale Corp. - 4300 NUHOU STREET Retail Associate / Team Member As a Membership Clerk at Costco, you'll : Process member sign-ups, renewals, and added cards; Instruct members and potential m...
  • 17 Days Ago

1
Daylife & Membership Manager
  • 1 Hotel Hanalei Bay
  • Princeville, HI FULL_TIME
  • Overview Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. Our team at 1 Hotel Hanalei Bay is in search of a magnetic Daylife & Membership M...
  • 21 Days Ago

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Membership Director
  • New Hampshire Public Radio
  • Concord, NH
  • MEMBERSHIP DIRECTOR Summary: NHPR is seeking a Membership Director to provide thoughtful and strategic leadership to our...
  • 3/28/2024 12:00:00 AM

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Associate Membership Director
  • YMCA of Central Stark County
  • North Canton, OH
  • In Search Of: Associate Membership Director at the North Canton Community YMCA Annual Salary: $36,500 - $38,000 Benefits...
  • 3/28/2024 12:00:00 AM

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Membership Director
  • Sonoma County Family YMCA
  • Santa Rosa, CA
  • Job Description Job Description POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charita...
  • 3/27/2024 12:00:00 AM

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Membership Director
  • Tennessee Grasslands Golf and Country Club
  • Nashville, TN
  • Job Description Job Description Membership Director at Tennessee Grasslands Golf and Country Club Tennessee Grasslands G...
  • 3/26/2024 12:00:00 AM

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Membership Director
  • Girl Scouts Hornets Nest Council
  • Charlotte, NC
  • Job Description Job Description Job description Membership Director About Girl Scouts, Hornets' Nest Council Girl Scouts...
  • 3/26/2024 12:00:00 AM

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Membership Director
  • Snelling Hospitality Executive Search
  • Washington, DC
  • Reporting to our General Manager: • You’ll explore all avenues and opportunities to maximize the number of new member ap...
  • 3/25/2024 12:00:00 AM

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Membership Director
  • YMCA of Greater Toledo
  • Perrysburg, OH
  • Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, ded...
  • 3/25/2024 12:00:00 AM

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Membership Director
  • Brydge Advisors
  • Do you LOVE working with entrepreneurs? Providing top notch client experiences? Organizing successful and meaningful eve...
  • 3/24/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$104,355 to $145,338

Membership Director in Worcester, MA
Orientation materials for SHRM local chapter Membership Directors.
January 05, 2020
Membership Director in Rapid City, SD
The officials, including representatives of Naval Criminal Investigative Service and the Army's Criminal Investigation Division, appeared to make a distinction between membership in an extremist organization and "active participation" in deciding on recruitment and retention.
January 19, 2020
Membership Director in Santa Rosa, CA
My philosophy isn’t about traditional membership drives; it’s about finding great people (new members) that will help us meet the needs of our communities.
December 30, 2019