Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
This position has a role focusing on program oversight and leadership as well as Membership. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility.
The Member Experience Director will supervise all aspects of membership retention, sales, appreciation, and assigned program oversight. Emphasis shall be on maintaining the highest level of customer service as well as the overall process of selling, connecting, and promoting relationship-based membership. This individual must possess computer skills and have experience in developing and implementing programs and customer service. This position will create a safe and positive atmosphere that welcomes and respects all individuals while providing leadership, knowledge of hiring, training, and staff supervision, excellent verbal and written communication skills, problem-solving, and orientation for membership sales and promotion. The Membership and Program Director must be friendly, outgoing, creative, and flexible with leadership, management, and organizational skills. They will also participate as part of assigned branch and association teams and maintain a professional manner with members, staff, volunteers, and the community.
Member Experience and Retention
Supervise and Develop Staff
Financial Development
Fiscal Accountability and Administration
Association
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.