Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Membership Specialist
Club Location: Moores Mill Clubhouse / 1957 Fairway Drive
Hours: Tuesday Friday / 9am 4pm
Hourly Rate/ Salary Part Time Position / Hourly
Special Requirements
Located just a few miles south of downtown Auburn, Alabama,
Moore's Mill Club is a private club
offering something for the whole family.
Moore's Mill Club is a place to spend a memorable day of golf,
or a lifetime of unforgettable memories!
About the Role:
Moores Mill Club is seeking to fill a key position on their profession team - Membership Specialist. This position will play a vital role in the Membership Department and provide staff support to other areas, as needed. This individual will be responsible for providing outstanding customer service and providing work that meets quality expectations.
Main Responsibilities:
Greet and assist current and potential members as needed, while being the point of reference for most general inquiries
Answer incoming calls and handle each matter in a timely fashion
Generate and respond to emails as appropriate
Manage Golf House Condo reservations all booking correspondences and payments
Process and reconcile member payments daily, while handling member adjustments several times monthly
Assist with the creation and distribution of some promotional content
Serve as point of contact for vendors such as signing for deliveries, issuing vendor checks, etc.
Support and facilitate the completion of regular/monthly reports
Maintain office supplies and constantly check inventory
Report to the Director of Membership & Marketing and assist with other tasks as needed
CONTACT US TO APPLY
Email careers@mooresmillclub.com or visit our www.mooresmillclub.com
MMC is a special place. We hope you have what it takes to be a part
of making memorable experiences for our members and their guests.
Candidate Requirements:
Enthusiasm for Public Relations & Marketing
Strong interpersonal and rapport building skills
High degree of multi-tasking and time management capability
Solid organizational and communication skills
Perform work with utmost honesty, integrity and professionalism
Self-motivated with initiative
Proficiency in MS Suite
Experience with Adobe Photoshop and Illustrator preferred