Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
YMCA
YMCA of Metropolitan Milwaukee Inc.
Location
PO Box 2174
Milwaukee, WI 53201-2174
Salary
The YMCA of Metropolitan Milwaukee is seeking a driven professional who is career focused and is interested in advancing within the YMCA.
Job Description
OUR CULTURE:
Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you
POSITION SUMMARY:
Qualifications
This position prefers a college degree and 2 years of supervisory experience, and/or demonstrated experience in successfully leading a team, preferably in a membership setting. Minimum of 3-5 years of customer service experience required.
KNOWLEDGE AND SKILLS REQUIREMENTS:
Essential Functions
SUPERVISORY RESPONSIBILITIES