Membership Assistant jobs in Wisconsin

Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Assistant Membership Director
  • Neosho Freeman Family YMCA
  • Milwaukee, WI FULL_TIME
  • YMCA

    YMCA of Metropolitan Milwaukee Inc.

    Location

    PO Box 2174
    Milwaukee, WI 53201-2174

    Salary

    $42,000.00
    $45,000.00

    The YMCA of Metropolitan Milwaukee is seeking a driven professional who is career focused and is interested in advancing within the YMCA.

    Job Description

    OUR CULTURE:

    Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you

    POSITION SUMMARY:

    Under the direction of the Membership Director, the Assistant Membership Director will intentionally focus on building and fostering a culture of member engagement through outstanding, personalized service to members. Moreover, the Assistant Membership Director will be responsible for the overall activities of the membership department by providing direct supervision to the team members on all aspects of meeting successful membership and branch goals.

    Qualifications

    This position prefers a college degree and 2 years of supervisory experience, and/or demonstrated experience in successfully leading a team, preferably in a membership setting. Minimum of 3-5 years of customer service experience required.

    KNOWLEDGE AND SKILLS REQUIREMENTS:

    • Demonstrated success in leading work teams while producing quality results within tight timeframes, simultaneously managing several projects and facilitating productive group meetings.
    • Role Model member service behaviors; tactfully resolving conflict, handling confidential information, etc.
    • Proficient knowledge level of the organization's member and program business systems, including Daxko Operations and Daxko Engage.
    • Highly organized and accurate; able to hold others accountable for same level of skill.
    • Possess effective and professional written and verbal communication skills.
    • Effectively employ a coaching/counseling approach with formal and informal sessions.
    • Skilled in working with Microsoft Office Suite programs is preferred.
    • First Responder training completed within 30 days of hire

    Essential Functions

    • Supervise and support the Branch Membership Team responsible for the branch's membership operations that meet the established outcomes of successful member engagement, sales goals and relationship building.
    • Supervise and support the Branch Child Watch Coordinator that is responsible for the Child Watch department, including staffing, programming, and member engagement of families within the Child Watch program area.
    • Serve as a leader to coordinate the Branch’s operational functions that impact members; including serving on Branch Leadership team, First Responder, and Cause Driven Leader on Duty shifts.
    • Demonstrate consistent excellence in sales presentations, closing techniques, telephone and in-person service, and prospective member engagement.
    • Manage prospects utilizing Cause Driven Tours, through leads, inside and offsite presentations, walk-ups, no joins, phone inquiries, referrals, guest passes, terminations, and prospects from campaigns.
    • Assist in the planning and execution of special events and services such as health fairs, open houses, media events, membership drives and the Annual campaign.
    • Collaborate with Branch Executive, Membership Director, other membership team members, Program Leaders and Branch staff to ensure consistent excellence in service through daily care of members, program participants and volunteers.
    • Provide direction, leadership, support, and timely feedback to membership team through strategic planning, process evaluation, improvement, and performance management.
    • Develop, meet and exceed monthly/annual Membership goals.
    • Provide direction in member integration discipline including behavior modification by staff in all service lines, interviewing, training, deployment & ongoing education.
    • Role model collaborative leadership behaviors between all Branch areas; hold others accountable and work to rectify issues.
    • Communicate with members, staff, and leadership concerning invoices, collections, refunds, write-offs, and registration/membership status, both verbally and through written correspondence.
    • Serve as a knowledge expert on membership policies, procedures, and customer management systems.
    • Responsible for other duties and projects as assigned by the Membership Director and Branch Executive.
    • Be committed to the YMCA of Metropolitan Milwaukee’s Child Abuse/Neglect Prevention efforts as a mandatory reporter

    SUPERVISORY RESPONSIBILITIES

    Responsible for direct supervision, including hiring and training, of Member Service Attendant, Member Service Representative and Senior Member Service Representative to respond to a wide variety of needs from members, participants, volunteers and staff. Support Child Watch and Building Supervisor team in absence of Membership Director and or Branch Executive.
  • 19 Days Ago

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Assistant Membership Director
  • YMCA
  • Milwaukee, WI FULL_TIME
  • The YMCA of Metropolitan Milwaukee is seeking a driven professional who is career focused and is interested in advancing within the YMCA. Job Description OUR CULTURE: Our mission and core values are b...
  • 23 Days Ago

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Religious Education and Membership Assistant
  • First Unitarian Society of Milwaukee
  • Milwaukee, WI PART_TIME
  • The First Unitarian Society of Milwaukee A Unitarian Universalist Congregation JOB DESCRIPTION – Religious Education and Membership Assistant nterviews will be held in person at the church April 1-5, ...
  • 3 Days Ago

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Assistant Director of Membership Affairs
  • Tawani Enterprises
  • Kenosha, WI FULL_TIME
  • As the Assistant Director (or Membership Coordinator), this position is responsible for increasing the number of people who support the M94 as members, at all levels. The position will be working clos...
  • 1 Month Ago

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Membership Associate
  • Arch Amenities Group
  • Whitefish, WI FULL_TIME
  • Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Membership Sales Associate. The Membership Sales Associate is responsible for establishing, marketing and growing ...
  • 20 Days Ago

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Membership associate
  • YOUNG MENS CHRISTIAN ASSOCIATION OF THE FOX CITIES, INC
  • Appleton, WI FULL_TIME
  • The Appleton YMCA is hiring upbeat personalities to deliver a positive member experience, located in our branchs lower lobby. This position has very accommodating work schedule options. Last updated :...
  • Just Posted

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Membership Assistant
  • Costco
  • Lake Worth, FL
  • Processes member sign ups, renewals and added cards. Instructs members and potential members about membership, warehouse...
  • 3/28/2024 12:00:00 AM

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Executive Administrative Assistant
  • StevenDouglas
  • New York, NY
  • A financial services company is looking for an experienced Executive Sales Assistant to provide professional support to ...
  • 3/28/2024 12:00:00 AM

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Executive Administrative Assistant
  • Aston Carter
  • San Francisco, CA
  • Description: Draft internal TA communications and help support the Global TA Monthly Newsletter ? Develop presentations ...
  • 3/27/2024 12:00:00 AM

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Executive Administrative Assistant
  • Manpower
  • Huntington, WV
  • Our client in Huntington, WV is looking for an Executive administrative assistant for their Construction Company. Hours:...
  • 3/26/2024 12:00:00 AM

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Experienced Executive Administrative Assistant
  • Manpower
  • Pontiac, IL
  • Job Title: Executive Administrative Assistant - Part Time Location: Pontiac, IL Pay Rate: $20.00+ What’s the Job? • Assi...
  • 3/26/2024 12:00:00 AM

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Membership Assistant
  • Fisher Island Club
  • Miami Beach, FL
  • Are you a hospitality professional with experience in Membership and have a love for hospitality and genuinely exceeding...
  • 3/25/2024 12:00:00 AM

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Executive Administrative Assistant
  • Manpower
  • Plantation, FL
  • Are you looking for a remote role? Our client, is seeking an remote Administrative Assistant to join their team. The ide...
  • 3/24/2024 12:00:00 AM

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Membership Assistant, Full-time
  • DISCOVERY PLACE INC
  • Charlotte, NC
  • Job Details Job Location Discovery Place, Inc. - Charlotte, NC Position Type Full Time Education Level High School Diplo...
  • 3/24/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Assistant jobs
$38,520 to $53,231

Membership Assistant in Allentown, PA
Recipients are expected to be responsible for a percentage of the membership cost and/or the program fees.
January 19, 2020
Membership Assistant in Gainesville, FL
The Membership Assistant position offers countless opportunities to develop a broad knowledge about the work of associations and develop skills that will benefit you in your career, regardless of your path.
January 20, 2020
Membership Assistant in Duluth, MN
While operating remotely, the Virtual Assistant will organise and update files, answer calls and emails, and assist in creating presentation and sales materials.
February 03, 2020