Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The Membership Engagement and Services Coordinator (Coordinator) is a strategic leader for the branch for membership development while demonstrating and providing first class services utilizing Listen First Skills. The Coordinator will be well versed in tasks such as membership sales entry, program registration, payment transactions, membership record maintenance and collections. The Coordinator is responsible for managing and supporting all Welcome Center staff, responding to member inquiries and resolving member issues in a professional service-oriented manner