Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
PRIMARY FUNCTION:
Responsible for maintaining the front counter area, providing courteous and quality customer service, and ensuring the safety of Club members. Perform administrative tasks necessary for the proper maintenance of membership records and collection of fees. Provide clerical support for Unit Director and other program staff, in a friendly and cooperative manner.
SKILLS/KNOWLEDGE REQUIRED:
· Knowledge of youth development.
· Ability to deal effectively with multi-age children.
· Ability to deal with the general public and co-workers.
· Ability to handle multiple demands from several people.
· Ability to meet deadlines within severe time constraints.
· Demonstrated ability to take responsibility for the safety and well-being of others.
· Strong communication skills, both verbal and written.
· Strong customer/client relations skills.
· Able to maintain strict confidentiality.
· Demonstrated organizational, staff and project management abilities.
· Knowledge of the mission, objectives, policies, programs and procedures of the
Boys & Girls Clubs of the Emerald Coast; and the principles and practices of a non-profit organization.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
Application Question(s):
Experience:
Work Location: In person
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