Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Member Benefits is committed to the financial security of Wisconsin public school employees. We are looking for current or former Wisconsin public school employees who can help provide financial mentoring to other Wisconsin public school employees.
Part-time Financial Consultants
Wisconsin K–12 Public Education Field
WEA Member Benefits (Member Benefits) seeks extraordinary current or former Wisconsin public school employees interested in working part-time as Member Benefits Consultants. Successful candidates will have a familiarity with the Wisconsin educational community as well as a deep understanding of the financial needs and concerns of K–12 public school employees. Working as a consultant for Member Benefits provides personal satisfaction and enjoyment, an opportunity to stay connected to the educational community, and extra income.
Member Benefits was created more than 50 years ago by WEAC to enhance the financial security of Wisconsin K–12 public school employees. We are a leading provider of voluntary retirement savings and personal insurance products to Wisconsin K–12 public school employees.
Steve Bader
Steve was a band director for 34 years for elementary through high school students (Westfield and De Pere). “I loved it.” His wife is a fulltime technology training specialist at the elementary schools in De Pere.
Vicki Engle
Vicki taught middle school math in the Menomonee Falls and Mequon-Thiensville school districts. She also spent several years in the private sector where she focused on training, analysis, and business development with Procter & Gamble and a local pharmacy consultant. “I enjoy sharing my passion for personal finance to help others become financially secure.”
Dave Olson
While co-owning and managing his family premium ice cream business in Chippewa Falls for 25 years, Dave also taught business and marketing courses at Chippewa Valley Technical College for several years. His wife Mary is a retired elementary teacher of 36 years. “As we go through life, circumstances change, but there’s almost always some extra funds that can be set aside to help us reach our retirement goals.”
Mark Resch
Mark taught high school science for 35 years and coached high school and college football in Ripon. He was very involved in his association locally and nationally. “That spirit of serving members continues today in my work as an MBC.”
Bruce Winchester
Bruce retired after thirty-one wonderful years with the Elk Mound School District. He taught government, law, economics, and English literature. Bruce also enjoyed coaching the Academic Decathlon and basketball.
John Anderson
John retired after 28 years of teaching chemistry and life sciences at Mid-State Technical College in Wisconsin Rapids. He is also currently involved in developing a sustainable agriculture project in Honduras.