Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOB DESCRIPTION:
The Nutrition Services Supervisor is a member of the nutritional services administrative team and is responsible for direct supervision of Cooks and Nutritional Aides on a day-to-day basis in concert with the other members of the departmental leadership team.
They are responsible for supervising and participating in preparing and distributing food to patients and staff on a daily basis and ensuring that the cook staff prepares kitchen production sheets according to patient preferences.
The Supervisor Nutrition Services oversees the completion of staff meals and catering needs by the cooking staff and represents the department in a professional and courteous manner to patients, employees and visitors. Responsible for ensuring safety and sanitation of the department, compliance with regulatory agencies and therapeutic diets. Responsible for assisting with fiscal management, staff education and training, continuous quality improvement projects, menu planning and implementation. Assisting in food, beverage and supply procurement.
EDUCATION:
High School diploma or equivalent required. Chef training at an accredited institution strongly preferred.
EXPERIENCE:
A minimum of 5 years of nutritional services (cooking) preferred.