Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, our team is in search of an energetic, customer-service oriented leader, who thrives in a fast-paced work environment to fill our full-time Member Services Supervisor role. This position will have opening responsibilities from 4:45 am - 12:45 pm, Monday through Friday. Having a passion for health and fitness is important and retail/sales experience is a plus!
Requirements
In joining our team, you’ll be responsible for:
To be a great fit, you’ll have:
What you’ll get as a member of our team: